Executive Overview

Theodore O. Will, Chief Executive Officer, and Donald Winikoff, MD, PresidentTheodore O. Will, Chief Executive Officer, and Donald Winikoff, MD, President

This year IPRO celebrates its 32nd anniversary as one of the nation’s leading healthcare quality improvement and evaluation organizations.

An independent, not-for-profit, we take great pride in our ability to meet new challenges and to flourish on the national stage.

With more than 400 full-time staff members and 300 physician consultants supporting over 50 federal, state and local government healthcare programs, we generate annual revenues in excess of $75 million. In addition to our Long Island headquarters, we now have offices in Albany, NY; Hamden CT; Harrisburg, PA; Trenton, NJ; Morrisville, NC; and San Francisco, CA. We currently operate in 33 U.S. states and territories.

IPRO’s core services are varied-ranging from clinical performance improvement to value based purchasing and payment reform infrastructure support -with the goal of “Improving Healthcare for the Common Good.”

This past year has been an especially strong one for our organization. Under a newly­ consolidated, five-year contract renewal with the State of New York, we have expanded our oversight of Medicaid managed care plans as well as our hospital cost-containment and quality assessment activities. We have upgraded the online, consumer-facing performance reporting we do for New York and have taken over the national WhyNotTheBest website we initially created for the Commonwealth Fund. Our End Stage Renal Disease National Coordinating Center is the first-ever organizational recipient of the American Association of Kidney Patients’ Patient Engagement and Advocacy Award.

In later 2015, we were notified of a three year ISO re-certification. ISO is an international quality management standard and framework for business-to-business dealings, focusing on meeting customer quality and applicable regulatory requirements, enhancing customer satisfaction and continually improving business performance from the initial contracting stage through the delivery of service.

We are excited about new opportunities; late in the year we received special Medicare funding for two-year projects aimed at improving early identification and management of sepsis and educating the public and providers on  advance care planning as a means of empowering seniors facing end of life. The sepsis project will focus on community-based providers (home health staff, nursing home personnel, Emergency Medical Services (EMS) responders and physician practices) and hospitals, but will also work on raising public awareness about the signs of sepsis. The advance care planning project will provide technical support to hospitals, skilled nursing facilities, home health agencies, hospices, EMS responders and physician practices.

To summarize, as we celebrate our 32nd anniversary as an organization, we see three broad goals for our organization going forward:

  1. Bringing communities together for learning and action to achieve national health quality goals,
  2. Supporting providers, practitioners and governments with evidence-based clinical interventions and objective expertise, and
  3. Assisting seniors and families by providing clinically-sound, independent reviews of quality, as well as training at-risk patients to better manage chronic conditions.

Finally, we define ourselves as an organization with the expertise and the willingness to accept new challenges that improve the lives of individuals.