Quality Policy Statement

Our Mission
IPRO is an independent not-for-profit corporation committed to assessing and improving the value of health care services through the use of innovative methods and technologies.

Our Vision
As a national leader in assessing and improving health care services, we will improve health outcomes and increase health care value. We will accomplish this through:

  • Commitment and expertise of our people;
  • Excellence of our products and services; and,
  • Independence and integrity in our evaluation and decision-making.

Our Values
Our values guide us as we strive to meet our mission and achieve our vision and we are committed to Quality, Integrity and Excellence in everything we do.

  • People First: We are committed to creating a productive and challenging work environment that celebrates employee involvement, skills development and teamwork.
  • Customer-Focused Excellence: We are committed to provide value-added products, services and support that meet customer requirements and exceed their expectations.
  • Continuous Improvement: We are committed to continuously improve organizational performance and the processes through which we deliver our products and services.
  • Technology Optimization: We are committed to the integration of technology into our work to enhance productivity, efficiency and effectiveness.
  • Public Responsibility: We are committed to honesty, accountability and responsibility in all aspects of our work and to serving the public through volunteerism and community service.


Our Strategic Goals

  • Achieve 100% Employee Satisfaction
  • Achieve 100% Customer Satisfaction
  • Achieve Operational Excellence
  • Achieve Long-term Growth and Financial Stability