IPRO Quality Award Winners 2013

IPRO Quality Awards

Each year IPRO recognizes outstanding performance by healthcare providers and stakeholders throughout New York State with our Quality Awards Program.

We salute the 2013 Honorees.

IMPROVING INDIVIDUAL PATIENT CARE

ELIMINATING HEALTHCARE-ACQUIRED CONDITIONS IN NURSING HOMES

Baptist Health Nursing and Rehabilitation
Scotia, NY
In recognition of…
Accomplishments in two important patient safety focus areas: reducing the incidence of high-risk pressure ulcers to a rate of less than 4%, and reducing the use of physical restraints to less than 0.5%.
Carmel Richmond Healthcare and Rehabilitation Center
Staten Island, NY
In recognition of…
Success in providing alternatives to physical restraints for residents, resulting in an 88% improvement rate, and a reduction from 8% to 1% for the Medicare restraint quality measure.
Eger Health Care and Rehabilitation Center
Staten Island, NY
In recognition of…
Implementation of processes that resulted in the reduction in the use of physical restraints from 6.8% to 1.9% in a one-year period, representing a 72% relative improvement rate for the Medicare restraint quality measure.
Fort Hudson Nursing Center
Fort Edward, NY
In recognition of…
Efforts to reduce the use of physical restraints, resulting in a 40% relative improvement within the first six months of the project; and a more recent reduction to the current physical restraint rate of less than 1%; representing a relative improvement rate of nearly 90% for this quality measure.
Nathan Littauer Hospital Nursing Home
Gloversville, NY
In recognition of…
Sustained, facility-wide implementation of strategies that resulted in a reduction in the use of physical restraints from 6% to 0%; a 100% relative improvement in the Medicare restraint quality measure. This level has been maintained for more than one year.
St. Johnland Nursing Center
Kings Park, NY
In recognition of…
Becoming a restraint-free home, due to the engagement of the entire staff and the families of residents. Their efforts resulted in the elimination of all thirteen physical restraints in use at the beginning of the project.

PREVENTING ORAL ANTICOAGULANT ADVERSE EVENTS

Alexander DeLucenay, PharmD, BCACP, Rochester General Hospital
Rochester, NY
In recognition of…
Implementing processes based on data abstracted from EHRs and IPRO-generated analytic reports to improve the care of patients on warfarin therapy. These processes, which included provider peer review audits in conjunction with evidence-based education, resulted in a 22% relative improvement in patients’ average time in the therapeutic range (range of 60-76%) in less than three months and to the prevention of severe or even fatal adverse events for many patients.

PREVENTING HEALTHCARE-ASSOCIATED INFECTIONS IN HOSPITALS

 
Beth Israel Medical Center
New York, NY
In recognition of…
Maintaining a proactive, dedicated approach to quality improvement and patient safety as demonstrated by the staff’s ongoing attention to decreasing use of indwelling urinary catheters through daily monitoring and feedback to strict monitoring of sterile technique during central venous catheter insertion. Also in recognition of hospital staff’s ongoing and active participation in IPRO’s educational activities, and for their consistent efforts to share best practices with other hospitals participating in the project.
Canton-Potsdam Hospital
Potsdam, NY
In recognition of…
Elimination of central line-associated blood stream infections and maintenance of a 0% rate since January 2011; and for maintaining a 0% catheter-associated urinary-tract infection rate since the beginning of the project in November 2011. These teams are clearly dedicated to improving the care and quality of the patient experience.
Kings County Hospital Center
Brooklyn, NY
In recognition of…
The work of staff in the Medical Intensive Care Unit, who established a multi-disciplinary team dedicated to patient safety and quality improvement. This team conducted detailed root-cause analyses and implemented evidence-based interventions, leading to the elimination of central line-associated bloodstream infections in the unit, a 100% relative improvement rate for this measure. The unit has not had a CLABSI in 20 months.
St. John’s Episcopal Hospital
Far Rockaway, NY
In recognition of…
Implementation of process changes to improve patient safety, reduce infection rates and provide quality care to their patients. Efforts included creating cross-departmental collaborations to improve performance monitoring, identify deficiencies and implement solutions; developing department-specific quality plans; redesigning its medical records system to facilitate improved data collection; and implementing an open-door policy between the infection control department and the hospital staff.

BENEFICIARY AND FAMILY-CENTERED CARE AND PATIENT EMPOWERMENT

 
North Shore University Hospital
Manhasset, NY
In recognition…
Commitment to ensuring patient-centered care, as exemplified by development and dissemination of a laminated guide to help medical staff communicate effectively with patients and families dealing with unanticipated adverse events.
Alzheimer’s and Long-Term Care Unit & Caregiver Resource Center, New York City Department for the Aging
New York, NY
In recognition of…
Longstanding commitment to educating beneficiaries about the importance of actively managing their own healthcare, as demonstrated by support for IPRO’s Everyone with Diabetes Counts Program. More than 1,800 seniors with diabetes have graduated from patient education and empowerment programs since 2008.
New York City Housing Authority
New York, NY
In recognition of…
Longstanding commitment to educating beneficiaries about the importance of actively managing their own healthcare, as demonstrated by support for IPRO’s Everyone with Diabetes Counts Program. More than 1,800 seniors with diabetes have graduated from patient education and empowerment programs since 2008.

INTEGRATING CARE FOR POPULATIONS AND COMMUNITIES

POUGHKEEPSIE CARE TRANSITIONS COMMUNITY COALITION
 
Archcare at Ferncliff
Rhinebeck, NY
 
Baptist Home at Brookmeade
Rhinebeck, NY
 
Dutchess Center for Rehabilitation and Healthcare
Pawling, NY
 
Elant at Newburgh
Newburgh, NY
 
Elant at Fishkill
Beacon, NY
 
Elant at Wappingers Falls
Wappingers Falls, NY
 
Health Quest
LaGrangeville, NY
 
Hudson Valley Home Care
Poughkeepsie, NY
 
Hudson Valley Rehabilitation
Highland, NY
 
Lutheran Care Center
Poughkeepsie, NY
 
The Mountain View
New Paltz, NY
 
Northern Dutchess Hospital
Rhinebeck, NY
 
Putnam Hospital Center
Putnam, NY
 
Renaissance Rehabilitation & Nursing Home
Hyde Park, NY
 
Riddle Medical Group
Lake Katrine, NY
 
River Valley Care Center
Poughkeepsie, NY
St. Francis Hospital
Poughkeepsie, NY
 
St. Francis Hospital Home Care Services
Poughkeepsie, NY
 
Taconic IPA
Fishkill, NY
 
The Pines at Poughkeepsie
Poughkeepsie, NY
 
The Thompson House
Rhinebeck, NY
 
Vassar Brothers Medical Center
Poughkeepsie, NY
 
WILLCARE
Kingston, NY
 
Wingate at Ulster
Highland, NY
 
Wingate at Dutchess
Fishkill, NY
 
Wingate at St. Francis/Beacon
Beacon, NY
 
Wingate Healthcare
Hopkinton, MA
 
Woodland Ponds
New Paltz, NY
 
Hospice, Inc.
Poughkeepsie, NY
In recognition of…
Organization-wide commitment to improving transitions of care for Medicare beneficiaries and caregivers, demonstrated by the members of the Coalition. Through community partnerships, the Coalition implemented evidence-based, cross-setting interventions which resulted in a 32% relative improvement in the Medicare fee-for-service, 30-day, all-case readmission rate for Medicare beneficiaries within the region.

IMPROVING INDIVIDUAL PATIENT CARE

HOSPITAL DATA QUALITY AND IMPROVEMENT
Catskill Regional Medical Center/Grover Hermann Site
Callicoon, NY
 
Clifton Fine Hospital
Star Lake, NY
 
Cuba Memorial Hospital
Cuba, NY
 
Elizabethtown Community Hospital
Elizabethtown, NY
 
Ellenville Regional Hospital
Ellenville, NY
 
Finger Lakes Health Soldiers & Sailors Memorial Hospital
Penn Yan, NY
 
Little Falls Hospital
Little Falls, NY
 
Margaretville Memorial Hospital
Margaretville, NY
 
Moses-Ludington Hospital
Ticonderoga, NY
 
O’Connor Hospital
Dehli, NY
 
River Hospital
Alexandria Bay, NY
 
Schuyler Hospital
Montour Falls, NY
 
UHS Delaware Valley Hospital
Walton, NY
 
In recognition of…
The ongoing commitment to improving patient care demonstrated by all of New York State’s 13 Critical Access Hospitals. Each of these hospitals exceeded CMS’s reporting requirements for hospital inpatient and outpatient data. As a result, New York is the first state in which 100% of Critical Access Hospitals successfully submitted one or more measures for the Hospital Outpatient Quality Data Reporting program.

VASCULAR ACCESS QUALITY IMPROVEMENT

Bayridge Sunset Park Dialysis Center
Brooklyn, NY
In recognition of…
Attaining an AV fistula rate of 82.9%, the highest AV fistula rate of any dialysis facility in New York State, and in recognition of members of the staff for sharing best practices with the ESRD community.
Women’s Christian Association Hospital
Jamestown, NY
In recognition of…
Attaining an AV fistula rate of 70.9%, the highest AV fistula rate of any dialysis facility in the upstate New York area, and in recognition of members of the staff for sharing best practices with the ESRD community.

PATIENT ENGAGEMENT

Harlem Hospital Dialysis
New York, NY
In recognition of…
Active and ongoing efforts working to engage and empower patients, as demonstrated by its support of the Annual CKD/ESRD Patient Education and Awards Luncheon for the past seven years. This activity has educated and positively affected countless patients, family members and care partners. In addition, this facility maintains the largest and most active group of patient representatives in New York State.
Port Washington Dialysis Center
Port Washington, NY
In recognition of…
Ongoing efforts to engage and empower patients, as demonstrated by its support and promotion of James Martinez, Patient Advisory Committee Chair, as a valued patient expert and peer advisor. The Center’s leadership and staff embraced Mr. Martinez’s expertise and offered him the opportunity to serve as a resource to other dialysis facilities in the area. In the months following Mr. Martinez’s unexpected death, the Center’s management team compassionately devoted their time to help patients, staff and family members deal with the loss of this key member of their team. This facility has demonstrated a true commitment to patient engagement and empowerment in the best and worst situations that are a part of the reality of life in a chronic healthcare setting.

ESRD FIVE-DIAMOND PATIENT SAFETY PROGRAM

Albany Medical Center Pediatric Dialysis
Albany, NY
 
Arnot Health Schuyler Dialysis
Montour Falls, NY
 
Arnot Ogden Medical Center 2C unit
Elmira, NY
 
Mary Imogene Bassett Hospital
Corning, NY
 
St. James Mercy Hospital (MercyCare Dialysis Unit)
Hornell, NY
 
Winthrop Dialysis Center in Mineola
Mineola, NY
 
Queens Artificial Kidney Center
Jackson Heights, NY
 
FMS Middletown Dialysis
Middletown, NY
 
Rogosin Institute Queens Dialysis Center
Woodside, NY
 
FMS St. Albans Dialysis
Jamaica, NY
 
FMS Strong Health Dialysis Clinton Crossings
Rochester, NY
 
FMS Renal Care of Northern NY
Watertown, NY
 
Flushing Manor Dialysis Center
Flushing, NY
 
Niagara Renal Center Wheatfield
North Tonawanda, NY
 
Winthrop Dialysis at Bethpage
Bethpage, NY
 
Arnot Ogden Medical Center Corning Dialysis
Corning, NY
 
Southampton Hospital Regional Dialysis Center
Hampton Bays, NY
 
Winthrop Dialysis at Glen Cove
Glen Cove, NY
 
Winthrop Dialysis at Sun Harbor
Roslyn Heights, NY
 
Trude Weishaupt Memorial Dialysis Facility
Fresh Meadows, NY
 
The Kingston Hospital Dialysis Center
Kingston, NY
 
Nassau University Medical Center Dialysis
Uniondale, NY
 
Arnot Ogden Medical Center IVY
Elmira, NY
 
Women and Children’s Hospital of Buffalo
Buffalo, NY
In recognition of…
Dedication to quality improvement and ongoing commitment to improving patient care through staff development, patient education and collaboration with the IPRO ESRD Network of New York, leading to the achievement of Five-Diamond status by each of these facilities.