For Providers

Important Information for Providers, Practitioners, Stakeholders and Plans Regarding Transition of New York MEDICARE case review activities

Upcoming changes coming on August 1, 2014 to the QIO Program


As of August 1, 2014, all current and future Medicare beneficiary quality review case work, higher weighted DRG requests and appeals currently performed by IPRO will be conducted by Livanta. This change is part of the Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) program transformation effort. More information about the program redesign can be found at or by contacting 1-800-MEDICARE.

Please note the following important information:

  • At midnight, July 31st IPRO’s toll free helpline numbers will be “ported” over and continue to be answered by Livanta during an interim transition period to allow providers/plans/stakeholders time to revise Notices and beneficiary communications.
  • The following Livanta toll free numbers WILL GO LIVE on AUGUST 1st
    • Helpline Number is 1-866-815-5440
    • Fax Number for Appeals is 1-855-236-2423
    • Fax Number for All Other Reviews is 1-844-420-6671
    • TTY Number is 1-866-868-2289
  • Mailing address for submission of hard copy medical records:
    • BFCC-QIO Program, Area 1
      9090 Junction Drive, Suite 10
      Annapolis Junction, MD 20701