Quality Improvement Programs

IPRO’s Quality Improvement Program activities include:

  • Providing individualized quality improvement consultation and technical assistance to providers
  • Facilitating structured rapid-cycle improvement collaboratives among groups of providers
  • Implementing educational and training conferences, teleconferences, and Web-based programs
  • Performing on-site and off-site academic detailing for specific clinical topic areas
  • Coordinating complex projects involving multiple partners and stakeholders
  • Developing new measurement tools and innovative intervention strategies
  • Collecting and analyzing data to support quality improvement activities, such as provider performance profiling

As the Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) for New York State, IPRO is responsible for improving the quality of health care provided to more than 2.7 million Medicare beneficiaries. To accomplish this, IPRO performs a full range of quality improvement activities in diverse provider settings, including hospitals, physician offices, nursing homes, home health agencies, and managed care organizations. IPRO works in a variety of clinical areas such as diabetes, mammography, immunization, heart attacks, heart failure, pneumonia, surgical infection prevention, pressure ulcers, pain management and improving activities of daily living. In addition, IPRO develops and implements special projects to reduce the health care disparities experienced by underserved and disadvantaged populations.

IPRO also performs quality improvement activities for the Medicaid population in New York State. Current and recent initiatives include an outpatient clinic-focused asthma and diabetes project, and a hospital-based collaborative to improve care for patients with pneumonia.

With the expertise to build projects from conception to implementation, IPRO has developed and piloted innovative demonstration projects such as the New York State Department of Health Stroke Center Demonstration project. In this pilot study, IPRO developed and implemented a methodology for hospital stroke center designation and measured stroke care practices and quality. IPRO has also utilized its expertise in data analysis to support other organizations’ initiatives such as the End Stage Renal Disease Vascular Improvement Initiative, where IPRO developed a methodology to create provider performance profiles in collaboration with the ESRD Network.

IPRO’s staff of experienced health care professionals includes physicians, nurses, epidemiologists, statisticians and quality improvement specialists who design and implement strategic quality improvement projects in a variety of clinical settings and topic areas.