IPRO Reaches Highest External Satisfaction Rates

IPRO’s latest surveys of collaborator and customers demonstrate the highest rates of satisfaction the organization has ever achieved. Collaborators are defined as provider representatives who work closely with IPRO on quality improvement initiatives at the state and federal level. With nearly a thousand surveys sent out last fall, IPRO achieved a 35% collaborator response rate, garnering best-ever scores for overall impression of working relationships, ease of access to assistance, responsiveness to questions/issues and respectfulness and professional courtesy. As for the customer survey-conducted via telephone interviews-IPRO achieved positive scores (4, 5 or 6) from 100% of customers interviewed, in such areas as staff knowledge, effectiveness, willingness to use IPRO again and willingness to recommend IPRO to another organization. IPRO has been conducting formal collaborator and customer satisfaction surveys since 2004.