Maryland Contractor Handles New York Case Review

Maryland-based contractor Livanta LLC is now responsible for reviewing Medicare quality-of-care complaints and discontinuance of service appeals lodged by New York seniors and their families. Under a re-structuring that took effect August 1, 2014, the Centers for Medicare & Medicaid Services created regional Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs), responsible for working collaboratively with providers and regional Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs) responsible for reviewing quality complaints and appeals. IPRO’s Atlantic Quality Innovation Network is responsible for quality improvement in New York, the District of Columbia and South Carolina. Livanta is responsible for case review in New York and a number of East Coast and West Coast states. The following Livanta toll free numbers went live on August1:

  • Helpline Number is 1(866) 815-5440
  • Fax Number for Appeals is 1(855) 236-2423
  • Fax Number for All Other Reviews is 1(844) 420-6671
  • TTY Number is 1(866) 868-2289
  • Mailing address for submission of hard copy medical records:

BFCC-QIO Program, Area 1
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701