Under the supervision of the Patient Services Director, the Community Outreach Coordinator is responsible for evaluating and resolving patient grievances and providing conflict management techniques to dialysis providers in order to avert involuntary discharges. At the direction of the Centers for Medicare and Medicaid Services (CMS), the Community Outreach Coordinator will serve as a patient advocate for all dialysis patients in New York and a resource for all outpatient dialysis providers on any ESRD patient questions or concerns. As part of the advocacy role, this position will have a key role in community engagement activities including the coordination of a Patient Advisory Council (PAC), supporting patients at the local level in activating and engaging in patient lead / Network supported activities focused on improving healthcare outcomes. This position will have a key role in the creation, design and management of quality improvement (QI) activities related to improving grievance outcomes, the patient experience of care, and implementing peer mentorship programs. Creative and innovative approaches will be needed in the development of interventions designed with patient PAC members in support of overall quality improvement goals for the ESRD program.
- Strong communication skills (written and verbal) with the ability to effectively communicate with external and internal customers/staff using virtual platforms such as WebEx.
- Proficiency with Microsoft office products (Word, Excel, PowerPoint) and a comfort with learning various software programs.
- Strong interpersonal and advocacy skills with the ability to work professionally and successfully with a diverse population.
- Strong problem solving, mediation, and organizational skills with the ability to prioritize assignments and meet deadlines.
- Strong attention to detail with the ability to maintain accurate records.
EDUCATION & EXPERIENCE:
- Bachelor’s degree in Social Work, required. Master’s degree, preferred.
- A minimum of one (1) year of related work experience, required.
- Experience working in the dialysis setting, preferred.
- Knowledge of state/federal agencies, community resources and nephrology, preferred.
IPRO offers a comprehensive benefits package.
HOW TO APPLY:
Interested candidates must note the position # identified in the title line when applying for this position.
Please submit a resume, along with a cover letter (which should include salary requirements or history) to:
Attn: Human Resources
1979 Marcus Avenue
Lake Success, NY 11042-1002
While we are grateful for all interest expressed in employment with IPRO, only qualified candidates being considered will be contacted.
IPRO is an Equal Opportunity/Affirmative Action Employer; Minority/Female/Disabled/Veteran.