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# IPRO

Better healthcare, realized.

## Sitemaps

- [XML Sitemap](https://ipro.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://ipro.org/blog/)
- [Mary Dramitinos Named to Technical Expert Panel](https://ipro.org/mary-dramitinos-named-to-technical-expert-panel/) - Jericho, New York - Mary Dramitinos, MBA, Sr. Director, Managed Care Department, has been selected to participate on the Technical Expert Panel (TEP) for the Medicaid Total Cost of Care measure, which Yale New Haven Health Services Corporation/Center for Outcomes Research and Evaluation (CORE) is currently developing with the Centers for Medicare & Medicaid Services (CMS). The TEP brings together a diverse group
- [IPRO Receives Contract to Lead CMS QIN-QIO Northeast (Region 1) Program](https://ipro.org/ipro-receives-contract-to-lead-cms-qin-qio-northeast-region-1-program/) - Jericho, N.Y. - IPRO was recently awarded a contract from the Centers for Medicare & Medicaid Services (CMS) to serve as the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) program for the 13th Statement of Work in the Northeast Region (Region 1), which encompasses Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey,
- [Caroline Sanner Named to Living Donor Advisory Board](https://ipro.org/caroline-sanner-named-to-living-donor-advisory-board/) - Jericho, N.Y. - Caroline Sanner, MSN, RN, NI-BC, CPHQ, Director, IPRO End Stage Renal Disease (ESRD) Network Program, has joined the Advisory Board of the Public Education for the Living Organ Donation Reimbursement Program (LODRP). Funded by the federal Health Resources and Services Administration (HRSA), the program is led by Health Literacy Media (HLM) in
- [IPRO Implements CDC Infection Control Training in NYS Dialysis Centers](https://ipro.org/ipro-implements-cdc-infection-control-training-in-nys-dialysis-centers/) - Project Firstline provides front-line personnel with infection prevention skills and knowledge Jericho, N.Y. –IPRO has been selected by New York State (NYS) to implement Project Firstline, a Centers for Disease Control and Prevention (CDC)-led project to bring critical infection prevention and control training to frontline healthcare staff working in dialysis centers in New York State.
- [IPRO's Capability Statement](https://ipro.org/ipros-capability-statement/) - With more than 40 years of experience working with federal, state and local government agencies as well as private-sector clients, IPRO has a broad and diverse range of experience and skills to apply to healthcare quality improvement challenges. For a summary of our current work and recent experience, download our latest Capabilities Statement.
- [IPRO Employee Allison Xiong Chairs NAIRO Technology/AI/Cybersecurity Committee](https://ipro.org/ipro-employee-allison-xiong-chairs-nairo-technology-ai-cybersecurity-committee/) - July 28, 2025 - Melville resident Allison Xiong, Ph.D., Assistant Vice President, Federal and State Healthcare Assessment at IPRO, has been elected Chair of the Technology/AI/Cybersecurity Committee of the National Association of Independent Review Organizations (NAIRO), an industry trade association dedicated to upholding the integrity of medical peer review and utilization review processes. In this
- [Dana Green Bennett, MPH, Named Vice President at IPRO](https://ipro.org/dana-green-bennett-mph-named-vice-president-at-ipro/) - March 21, 2025 - Dana Green Bennett, MPH, of Yonkers, has been promoted to Vice President, Managed Care at Lake Success-based IPRO. She previously served as Senior Director of Managed Care. In her new role, Bennett will oversee the company’s work as an External Quality Review Organization tasked with evaluating the quality of healthcare services
- [IPRO Employee Debora Santiago Named Chair of NAIRO Legislative Committee](https://ipro.org/ipro-employee-debora-santiago-named-chair-of-nairo-legislative-committee/) - January 21, 2025 - Richmond Hill resident Debora Santiago, DBA, CPC, CPMA, CRC, CPCO, CPC-1, Senior Director, Independent Dispute Resolution at IPRO, has been elected Chair of the Legislative Committee of the National Association of Independent Review Organizations (NAIRO), an industry trade association dedicated to maintaining integrity of medical peer review and utilization review processes.
- [End-Stage Renal Disease (ESRD) Network Receives American Association of Kidney Patients Award](https://ipro.org/end-stage-renal-disease-esrd-network-receives-american-association-of-kidney-patients-award/) - October 15, 2024 - IPRO End-Stage Renal Disease (ESRD) of the Ohio River Valley (Network 9) received the American Association of Kidney Patients' (AAKP) 2024 Dominick Gentile, MD Memorial Award in recognition of its Kidney Transplant Compare Application. AAKP is the oldest and largest kidney patient organization in the US. The annual award recognizes an
- [IPRO Employee Robert Accetta Appointed to National Healthcare Quality Improvement Work Group](https://ipro.org/ipro-employee-robert-accetta-appointed-to-national-healthcare-quality-improvement-work-group/) - Lake Success, NY, October 7, 2024 – Robert Accetta, RPh, BCGP, FASCP, Senior Pharmacist at IPRO, has been appointed to serve on the Partnership for Quality Measurement’s (PQM) Pre-Rulemaking Measure Review (PRMR) committee, specifically the Post-Acute Care & Long-Term Care Advisory Group, for a three-year term from August 2024 through May 2027. The Partnership for
- [IPRO Achieves SOC 2 Type 2 Approval for Data Security](https://ipro.org/ipro-achieves-soc-2-type-2-approval-for-data-security/) - LAKE SUCCESS, N.Y. – IPRO, one of the nation’s leading healthcare quality improvement organizations, has completed a SOC 2 Type 2 audit and received an “unqualified opinion” indicating that the organization meets standards for the American Institute of Certified Public Accountants’ "trust service principle" concerning security. “Achieving the SOC 2 Type 2 unqualified opinion validates
- [Kendra's Law and the IPRO Medicaid Psychiatric Review Process (200108)](https://ipro.org/mc200108/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Jul 30, 2001 SUBJECT: Kendra's Law and the IPRO Medicaid Psychiatric Review Process IPRO CONTACTS: Doreen Walz, Assistant Director, Medicaid Psychiatric Review Program, ext 444 New York State enacted legislation last year that provides for assisted outpatient treatment of certain mentally ill people, who, in view of
- [Change in IPRO Onsite Work Hours (200403)](https://ipro.org/mc200403/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Jun 22, 2004 SUBJECT: CHANGE IN IPRO ONSITE WORK HOURS IPRO CONTACTS: Kathleen M. Fox RN, MSA, Senior Director, Medicaid/State Healthcare Assessment, Ext. 361 Beginning on July 12, 2004, IPRO will be modifying the onsite time that nurse reviewers spend at a facility. The current work hours
- [Discontinuation of Preadmission/Preprocedure Review Program (200406)](https://ipro.org/mc200406/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Sep 30, 2004 SUBJECT: DISCONTINUATION OF PREADMISSION/PREPROCEDURE REVIEW PROGRAM IPRO CONTACTS: Doreen Walz, Medicaid Review Operations, Ext. 444 Please be advised that effective October 1, 2004 the New York State Department of Health will no longer require prior approval for procedures reimbursed through the Products of Ambulatory
- [IPRA Discharge Review Criteria (200607)](https://ipro.org/mc200607/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Oct 16, 2006 SUBJECT: IPRA Discharge Review Criteria IPRO CONTACTS: Doreen Walz, RN, Assistant Director, Ext. 444 IPRO has served as the New York State Department of Health Medicaid Independent Professional Review Agent (IPRA) since December 17, 1987. At this time, IPRO is issuing this memorandum to
- [Revised: IPRO NY PORTS Review Process (200409)](https://ipro.org/mc200409/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Oct 22, 2004 SUBJECT: Revised IPRO NYPORTS Review Process IPRO CONTACTS: Kathleen M. Fox, Senior Director of Medicaid Review Operations, Extension 361 The New York State Department of Health (NYSDOH) has revised the IPRO NYPORTS review process. IPRO's retrospective NYPORTS review process will now be consistent with
- [Changes to the Medicaid High Cost Outlier Review Process (200506)](https://ipro.org/m200506/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Oct 05, 2005 SUBJECT: CHANGES TO THE MEDICAID HIGH COST OUTLIER REVIEW PROCESS IPRO CONTACTS: Kathleen M. Fox, RN, Senior Director - Medicaid/State Healthcare Assessment at extension 361 or Doreen Walz, RN, Assistant Director at extension 444 IPRO, at the direction of the New York State Department
- [Announcing New Direct Expedited Hospital Appeal Toll Free Number: 888-880-9976 (200903)](https://ipro.org/200903-2/) - FROM: Theodore O. Will, Chief Executive Officer DATE: December 15, 2009 SUBJECT: Announcing New Direct Expedited Hospital Appeal Toll Free Number: 888-880-9976 IPRO CONTACTS: Frances Gordon, Director, Medicare/Federal Health Care Assessment, (516) 209-5327 Based on comments and feed back from the hospital community, we are pleased to announce that IPRO has obtained a
- [IPRO CHHA Review Letter](https://ipro.org/ipro_chha_review_letter/) - November 16, 2010 Patti G. Weinberg, RPA, MPS Vice President Medicaid/State Healthcare Assessment 300 Jericho Quadrangle, Lake Success, New York 11042 Dear Administrator: IPRO, as a new review component of the Medicaid UR/QI contract, has been instructed by the New York State Department of Health (NYSDOH) to conduct a retrospective review of home-based services provided
- [IPRO Sample Selection Modification (201005)](https://ipro.org/mc201005/) - 201005 FROM: Theodore O. Will, Chief Executive Officer DATE: August 20, 2010 RE: IPRO Sample Selection Modification IPRO CONTACT: Kathleen M. Fox, Sr. Director, Medicaid/State Health Assessment, Ext. 361 This administrative memorandum is to advise you that the New York State Department of Health has instructed IPRO to modify the case selection criteria for retrospective
- [IPRA: Discharge Review Criteria (200607)](https://ipro.org/m200607/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Oct 16, 2006 SUBJECT: IPRA Discharge Review Criteria IPRO CONTACTS: Doreen Walz, RN, Assistant Director, Ext. 444 IPRO has served as the New York State Department of Health Medicaid Independent Professional Review Agent (IPRA) since December 17, 1987. At this time, IPRO is issuing this memorandum to
- [Reminder: Reporting Hospital Quality Data for Annual Payment Update (RHQDAPU) QualityNet Security (200902)](https://ipro.org/200902-2/) - FROM: Theodore O. Will, Chief Executive Officer DATE: July 20, 2009 SUBJECT: Reminder: Reporting Hospital Quality Data for Annual Payment Update (RHQDAPU) QualityNet Security Administrator Requirement IPRO CONTACT: Karen O'Leary, RHQDAPU Project Manager, Medicare/Federal Health Care Assessment, (518) 426-3300, ext. 124 The purpose of this memorandum is to remind New York State hospitals
- [Ensuring Patient Readiness for Discharge - A Care Review Based, Beneficiary-Centered, Quality of Care System-Wide Improvement Initiative (200904)](https://ipro.org/200904-2/) - FROM: Theodore O. Will, Chief Executive Officer DATE: December 15, 2009 SUBJECT: Ensuring Patient Readiness for Discharge - A Case Review Based, Beneficiary-Centered, Quality of Care System-Wide Improvement Initiative IPRO CONTACT: Andrea Goldstein, RN, MS, Vice President, Medicare/Federal Health Care Assessment (phone number 516-209-5364) In recent months there has been much discussion and
- [Webinar Registration Information, Ensuring Patient Readiness for Discharge - A Case Review Based, Beneficiary-Centered, Quality of Care System-Wide Improvement Initiative (201001)](https://ipro.org/201001-2/) - FROM: Theodore O. Will, Chief Executive Officer DATE: January 6, 2010 SUBJECT: Webinar Registration Information, Ensuring Patient Readiness for Discharge - A Case Review Based, Beneficiary-Centered, Quality of Care System-Wide Improvement Initiative IPRO CONTACT: Andrea Goldstein, RN, MS, Vice President, Medicare/Federal Health Care Assessment,(516) 209-5364 Please join IPRO on January 21st, 2010 at
- [IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment System (PPS) Hospitals (201002)](https://ipro.org/201002-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: February 4, 2010 SUBJECT: IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment System (PPS) Hospitals IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment,(516) 209-5364 IPRO, as the Quality Improvement Organization (QIO) for New York, is required by the Centers for Medicare
- [IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment Systems (PPS) Hospitals (201101)](https://ipro.org/201101-2/) - TO: IPRO Liaison FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: January 3, 2011 SUBJECT: IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment System (PPS) Hospitals IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, (516) 209-5364 IPRO, as the Quality Improvement Organization (QIO) for New York, is
- [Use of Secure Email for Medicare 10th Statement of Work Medical Record Review Requests (201102)](https://ipro.org/201102-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: September 20, 2011 RE: Use of Secure Email for Medicare 10th Statement of Work Medical Record Review Requests IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 IPRO is pleased to inform you that, effective immediately, we will be electronically requesting
- [Information Regarding the Centers for Medicare and Medicaid Services (CMS) Establishment of a Beneficiary and Family Centered Care National Coordinating Center (201103)](https://ipro.org/201103-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: November 17, 2011 RE: Information Regarding The Centers For Medicare and Medicaid Services (CMS) Establishment of a Beneficiary and Family Centered Care National Coordinating Center IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 The purpose of this memorandum is to
- [IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Acute Care Prospective Payment System (PPS) Hospitals (201201)](https://ipro.org/201201-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE:January 5, 2012 RE: IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Acute Care Prospective Payment System (PPS) Hospitals IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 IPRO, as the Quality Improvement Organization (QIO) for New York, is required by
- [Revised List of Approved Independent Professional Review Agents (IPRA's) (200701)](https://ipro.org/mc200701/) - FROM: Theodore O. Will, Chief Executive Officer DATE: Jan 10, 2007 SUBJECT: Revised List of Approved Independent Professional Review Agents (IPRA'S) IPRO CONTACTS: Kathleen M. Fox, RN, MSA, Ext. 361 The New York State Department of Health (NYSDOH) has requested that IPRO notify hospitals of the revised list of approved Independent Professional Review Agents (IPRA's).The
- [Medicare Home Health Agency Memorandum of Agreement (MOA) 10th Statement of Work (201201)](https://ipro.org/hha201201/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: April 12, 2012 RE: MEDICARE HOME HEALTH AGENCY MEMORANDUM OF AGREEMENT (MOA) 10TH STATEMENT OF WORK IPRO CONTACT: Harry M. Feder, Chief Operating Officer, 516-209-5528 Enclosed for your review and signature please find two copies of the Memorandum of Agreement (MOA) for Medicare
- [Updated Information Regarding the Centers for Medicare and Medicaid Services (CMS) Establishment of a Beneficiary and Family Centered Care National Coordinating Center (201202)](https://ipro.org/201202-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: February 1, 2012 RE: UPDATED INFORMATION REGARDING THE CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) ESTABLISHMENT OF A BENEFICIARY AND FAMILY CENTERED CARE NATIONAL COORDINATING CENTER IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 The purpose of this memorandum is
- [Changes to Centers for Medicare and Medicaid Services' (CMS) Non-Hospital Notices of Non-Coverage  (201203)](https://ipro.org/201203-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: March 28, 2012 RE: CHANGES TO CENTERS FOR MEDICARE AND MEDICAID SERVICES' (CMS) NON- HOSPITAL NOTICES OF NONCOVERAGE IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 The Centers for Medicare and Medicaid Services (CMS) has recently issued a new, combined,
- [Clarification in Regard to IPRO Medicare Administrative Memorandum #2012-03: Changes to Centers for Medicare and Medicaid Services (CMS) Non-Hospital Notices of Non-Coverage (201204)](https://ipro.org/201204-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: April 2, 2012 RE: CLARIFICATION IN REGARD TO IPRO MEDICARE ADMINISTRATIVE MEMORANDUM #2012-03: CHANGES TO CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) NON-HOSPITAL NOTICES OF NONCOVERAGE IPRO CONTACT: Frances Gordon, Senior Director, Medicare/Federal Health Care Assessment, 516-209-5304 The purpose of this Memorandum is
- [Changes to the Medicaid High Cost Outlier Review Process (201202)](https://ipro.org/mc201202/) - TO: Hospital Chief Executive Officerss IPRO Liaisons FROM: Theodore O. Will, FACHE Chief Executive Officer DATE: December 6, 2010 RE: Changes to the Medicaid High Cost Outlier Review Process (201202) IPRO CONTACT: Kathleen M. Fox, RN, Senior Director - Medicaid/State Healthcare Assessment at extension 361 or Doreen Walz, RN, Assistant Director at extension 444 IPRO,
- [Release of New Quality Improvement Organizations (QIO) Manual Chapter 5, "Quality of Care Review" by the Centers for Medicare and Medicaid Services (CMS) (201206)](https://ipro.org/201206-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: May 1, 2012 RE: RELEASE OF NEW QUALITY IMPROVEMENT ORGANIZATION (QIO) MANUAL CHAPTER 5, "QUALITY OF CARE REVIEW" BY THE CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) IPRO CONTACT: Andrea Goldstein, Vice President/Federal Health Care Assessment, 516-209-5364 As you may be aware, the Centers
- [Medicare Memorandum of Agreement (MOA) 10th Statement of Work (201205)](https://ipro.org/201205-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: April 12, 2012 RE: MEDICARE MEMORANDUM OF AGREEMENT (MOA) 10TH STATEMENT OF WORK IPRO CONTACT: Harry M. Feder, Chief Operating Officer, 516-209-5528 Enclosed for your review and signature please find two copies of the Memorandum of Agreement (MOA) for Medicare 10th Statement of
- [What does person-centered care look like in the midst of COVID-19?](https://ipro.org/what-does-person-centered-care-look-like-in-the-midst-of-covid-19/) - What does person-centered care look like in the midst of COVID-19? Just as under any other circumstances, a person-centered approach is an approach focused on quality, compassion and partnership. These are the constants of person-centered care. As you vet any potential changes to person-centered practices in place in your organization, we urge you to consider
- [IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment System (PPS) Hospitals (201401)](https://ipro.org/ipro-annual-medicare-physician-acknowledgment-monitoring-short-term-prospective-payment-system-pps-hospitals-2014-01/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: January 17, 2014 RE: IPRO ANNUAL MEDICARE PHYSICIAN ACKNOWLEDGMENT MONITORING - SHORT TERM ACUTE CARE PROSPECTIVE PAYMENT SYSTEM (PPS) HOSPITALS IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 IPRO, as the Quality Improvement Organization (QIO) for New York, is required by the
- [IPRO Annual Medicare Physician Acknowledgment Monitoring - Short Term Prospective Payment System (PPS) Hospitals (201301)](https://ipro.org/ipro-annual-medicare-physician-acknowledgment-monitoring-short-term-prospective-payment-system-pps-hospitals-201301/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: January 7, 2013 RE: IPRO ANNUAL MEDICARE PHYSICIAN ACKNOWLEDGMENT MONITORING - SHORT TERM ACUTE CARE PROSPECTIVE PAYMENT SYSTEM (PPS) HOSPITALS IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 IPRO, as the Quality Improvement Organization (QIO) for New York, is required by the
- [Centers for Medicare and Medicaid Services (CMS) Changes in the Quality Improvement Organization (QIO) Beneficiary Complaint and General Quality of Care Review Process (201402)](https://ipro.org/centers-for-medicare-and-medicaid-services-cms-changes-in-the-quality-improvement-organization-qio-beneficiary-complaint-and-general-quality-of-care-review-process-201402/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: February 18, 2014 RE: CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) CHANGES IN THE QUALITY IMPROVEMENT ORGANIZATION (QIO) BENEFICIARY COMPLAINT AND GENERAL QUALITY OF CARE REVIEW PROCESS IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 On January 31, 2014, the Centers for
- [Update in Regard to 11th Scope of Work (SOW) Quality Improvement Organization (QIO) Program and Case Review/Beneficiary and Family Centered Care Activities (2014-03)](https://ipro.org/201403-2/) - FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: July 1, 2014 RE: UPDATE IN REGARD TO 11TH SCOPE OF WORK (SOW) QUALITY IMPROVEMENT ORGANIZATION (QIO) PROGRAM AND CASE REVIEW/BENEFICIARY AND FAMILY-CENTERED CARE ACTIVITIES IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 The purpose of this Memorandum is to provide an
- [Expanded Telehealth Benefits for Medicare Beneficiaries](https://ipro.org/expanded-telehealth-benefits-for-medicare-beneficiaries/) - On March 17, 2020, the Trump Administration announced expanded Medicare telehealth coverage that will enable beneficiaries to receive a wider range of healthcare services from their doctors without having to travel to a healthcare facility. Beginning on March 6, 2020, Medicare—administered by the Centers for Medicare & Medicaid Services (CMS)—will temporarily pay clinicians to provide
- [COVID-19 and Sepsis: What you need to know](https://ipro.org/covid-19-and-sepsis-what-you-need-to-know/) - The spread of COVID-19 can be particularly frightening for sepsis survivors as they are at risk of contracting any infection within a few months of their recovery. Many sepsis survivors continue to live with physical and emotional challenges years after their hospitalization that can heighten their distress, such as post-sepsis syndrome, PTSD, and chronic conditions.
- [COVID-19 New Resources & Visitor Guidance](https://ipro.org/covid-19-new-resources-visitor-guidance/) - The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) has developed some additional guidance and resources to help you work with hospitals during this COVID-19 pandemic and to help communicate with residents and families about limiting visitors. Guidance to SNFs on admissions from and discharges to hospitals This document answers some common questions regarding
- [COVID-19 Updates from ACL](https://ipro.org/covid-19-updates-from-acl/) - March 13, 2020 COVID-19 Updates from ACL: Click here for new resources and updated information added to ACL.gov/COVID-19 The volume of information is growing, so we have added sub-sections in an attempt to make key information easier to find. We also have published several FAQs and other new resources. For example, we created a section
- [COVID-19: Test Pricing, Diagnostic Lab Tests, Pricing & Codes, and EHB Coverage](https://ipro.org/covid-19-test-pricing-diagnostic-lab-tests-pricing-codes-and-ehb-coverage/) - On March 12, CMS posted a fact sheet with information relating to the pricing of both the Centers for Disease Control and Prevention (CDC) and non-CDC tests. ________________________________ Quarterly Update for Clinical Laboratory Fee Schedule and Laboratory Services Subject to Reasonable Charge Payment MLN Matters® Article A new MLN Matters Article MM 11681 on Quarterly Update
- [COVID-19 Emergency Declaration](https://ipro.org/covid-19-emergency-declaration/) - COVID-19 Emergency Declaration On Friday, the Trump Administration announced aggressive actions and regulatory flexibilities to help healthcare providers and states respond to and contain the spread of 2019 Novel Coronavirus Disease (COVID-19). The Centers for Medicare & Medicaid Services (CMS) is taking several actions following President Trump’s declaration of a national emergency due to COVID-19.
- [COVID-19: Videos & FAQs for Seniors, Communal Dining Guidance, Update on 3-Day Stay Waiver](https://ipro.org/covid-19-videos-faqs-for-seniors-communal-dining-guidance-update-on-3-day-stay-waiver/) - Videos & FAQs for Seniors, Communal Dining Guidance, Update on 3-Day Stay Waiver Videos & FAQs The Maryland Department of Health and Maryland Department of Aging have developed FAQ documents and a series of audio and video messages directed at seniors on a variety of topics related to the current COVID-19 pandemic. Please use these
- [COVID-19 Emergency Declaration; COVID-19 Nursing Home Visitor Guidance](https://ipro.org/covid-19-emergency-declaration-nursing-home-guidance/) - COVID-19 Emergency Declaration On Friday, the Trump Administration announced aggressive actions and regulatory flexibilities to help healthcare providers and states respond to and contain the spread of 2019 Novel Coronavirus Disease (COVID-19). The Centers for Medicare & Medicaid Services (CMS) is taking several actions following President Trump’s declaration of a national emergency due to COVID-19.
- [COVID-19 Response: Home Health Guidance](https://ipro.org/covid-19-response-home-health-guidance/) - Although the Home Health Quality Improvement (HHQI) National Campaign remains in a static period, Quality Insights—coordinator of the HHQI National Campaign since 2007—remains committed to helping you care for patients. COVID-19 Response: Home Health Guidance The Centers for Medicare & Medicaid Services (CMS) recently issued home health guidance related to the infection control and prevention
- [COVID-19: FFS Response and Nursing Home Visitor Guidance](https://ipro.org/covid-19-ffs-response-and-nursing-home-visitor-guidance/) - CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) Special Edition – Monday, March 16, 2020 ------------------------------- * Medicare FFS Response to COVID-19 * COVID-19 Nursing Home Visitor Guidance ------------------------------- Medicare FFS Response to COVID-19 The HHS Secretary declared a public health emergency, which allows for CMS programmatic waivers based on Section 1135 of the Social Security
- [COVID-19 Resources for Nonprofits and Community-Based Organizations](https://ipro.org/covid-19-resources-for-nonprofits-and-community-based-organizations/) - The global coronavirus has brought uncertainty and anxiety into people's lives, workplaces, and neighborhoods, particularly for those who work to improve the health of our communities. Many of our grantees are working tirelessly on multiple fronts to help people who are struggling with the impact of COVID-19, especially the most vulnerable. NYSHealth has compiled a
- [IPRO Presents Quality Awards to 26 Healthcare Providers](https://ipro.org/ipro-presents-quality-awards-to-26-healthcare-providers/) - LAKE SUCCESS, NY, JUNE 13, 2024 – IPRO has presented its Quality Awards to 26 healthcare providers who have made significant achievements in improving healthcare quality. Each of the honorees is a participant in either the IPRO Quality Innovation Network-Quality Improvement Organization (QIN-QIO), spanning 11 states and Washington, DC, or the IPRO Hospital Quality Improvement
- [Nikolas Matthes, MD, PhD, MPH, MSc, Joins CMS Technical Expert Panel Tasked with Redesigning Measures of Social Needs Assessment in the Hospital Setting](https://ipro.org/nikolas-matthes-md-phd-mph-msc-joins-cms-technical-expert-panel-tasked-with-redesigning-measures-of-social-needs-assessment-in-the-hospital-setting/) - January 20, 2023 - Nikolas Matthes, MD, PhD, MPH, MSc, has been chosen to participate on the Technical Expert Panel (TEP) convened by the Centers for Medicare & Medicaid Services (CMS) to redesign a measure of hospital screen of health-related social needs such as food security and housing status. Dr. Matthes will be one of
- [IPRO’s Dr. Nikolas Matthes and Dr. Teresa Lubowski Join National Workgroup Charged with Identifying Quality Measures Related to Healthcare Disparities](https://ipro.org/ipros-dr-nikolas-matthes-and-dr-teresa-lubowski-join-national-workgroup-charged-with-identifying-quality-measures-related-to-healthcare-disparities/) - Two IPRO employees – Nikolas Matthes, MD, PhD, MPH, Assistant Vice President, and Teresa Lubowski, PharmD, CPHQ, Director, Medication Safety – have been named to the Partnership for Quality Measurement 2023-2024 Pre-Rulemaking Measure Review Committee. Dr. Lubowski will serve on the group’s clinician committee, while Dr. Matthes will serve on the hospital committee. The Partnership

## Pages

- [IPRO](https://ipro.org/) - ACROSS NEARLY 100 STATE AND FEDERAL PROGRAMS IN 32 STATES Better healthcare, realized. IPRO is a non-profit organization that works with government agencies, healthcare providers, and consumers. Our Work We work to measure, monitor, and improve the quality of healthcare across the continuum. MORE INFO Our Clients We work with federal and state government agencies,
- [Board of Directors](https://ipro.org/board-of-directors/) - Board of Directors The IPRO Board of Directors is composed of 12 members representing a variety of healthcare settings and disciplines, as well as individuals with non-healthcare backgrounds. John Friedman, MD President Physician Raymond D. Sweeney Vice President Retired Healthcare Executive Robert Panzer, MD Secretary Provider RepresentativeChief Quality OfficerUniversity of Rochester Medical Center paul rowland,
- [Privacy Policy](https://ipro.org/privacy-policy/) - Commitment to PrivacyThe privacy of our Internet visitors is important to IPRO. We understand that visitors need to be in control of their personal information. This Privacy Policy applies solely to information collected at IPRO websites and mobile applications.General InformationYou do not have to give us personal information to visit our sites. If you choose
- [ESRD Quality Improvement Initiatives](https://ipro.org/esrd-qi-initiative/) - The IPRO End-Stage Renal Disease (ESRD) Network ProgramThe Centers for Medicare & Medicaid Services (CMS) relies on Network Organizations to develop relationships with dialysis professionals, providers, and patients and create a collaborative environment to improve patient care. IPRO’s ESRD Network Program operates three Networks:IPRO ESRD Network of New England (Network 1) – CT, MA, ME, NH,
- [Quality Watch Podcast](https://ipro.org/quality-watch-podcast/) - Welcome to Quality Watch, a podcast produced by IPRO. In each episode, Quality Watch covers the world of healthcare quality improvement, sharing headlines from around the nation as well as updates from within IPRO. Each episode also features an insightful interview with a healthcare quality improvement leader, as well as the Data Watch segment where
- [Corporate Capabilities](https://ipro.org/corporate-capabilities/) - Healthcare Quality Improvement Quality Improvement Monitoring and Reporting Performance Measure Development, Reporting and Evaluation Health Equity Initiatives Disease Surveillance Adverse Drug Event Surveillance and Prevention Clinical Peer Reviews Medical Record Coding Analysis and Diagnosis-Related Groups (DRG) Reviews Utilization and Quality-Of-Care Reviews Program Evaluation Project ECHO Replication Partner Opioid Harm Reduction Provider and Patient Engagement Provider
- [Careers](https://ipro.org/careers/) - Careers Considering your next career move? Consider IPRO. Join our team of diverse professionals who are passionate about the work we do and committed to our mission of “Better healthcare, realized.” IPRO offers a range of employment opportunities for both clinical and non-clinical staff. We feature a progressive work environment and a generous benefit package
- [Independent Dispute Resolution (IDR)](https://ipro.org/independent-dispute-resolution-idr/) - Following passage of the No Surprises Act in December 2020, IPRO became one of the first Independent Dispute Resolution Entities (IDRE) as certified by the U.S. Department of Health and Human Services, the Department of Labor, and the Department of Treasury. As an independent, non-profit organization, IPRO offers fair, impartial, and swift payment dispute resolution
- [IPRO Quality Innovation Network–Quality Improvement Organization (QIN-QIO)](https://ipro.org/ipro-qin-qio/) - Northeast and Mid-Atlantic CMS QIN-QIOs (Regions 1 & 2)The Northeast and Mid-Atlantic CMS QIN-QIOs (Regions 1 & 2) are collaborations of three organizations with decades of experience serving as Medicare Quality Improvement Organizations (QIOs). The collaboration is led by IPRO, and joined by two other established and respected Medicare QIOs: Healthcentric Advisors and Qlarant. As
- [Our Work](https://ipro.org/our-work/) - OUR WORK In the nearly sixty years since Medicare and Medicaid were established, the two programs have become an indelible part of the safety net of American society, providing healthcare coverage for our most vulnerable citizens: the elderly, the disabled, and low-income families and individuals. Much of IPRO’s work revolves around these programs. We work
- [CMS QIN-QIO Northeast (Region 1) and Mid-Atlantic (Region 2)](https://ipro.org/medicare-qin-qio/) - QIN-QIO WEbsite 2024 Quality awards Under the 13th Statement of Work, CMS has awarded IPRO two contracts to serve as the Medicare Quality Innovation Network-Quality Improvement Organization (QIN-QIO) in both the Northeast (Region 1) and Mid-Atlantic (Region 2). IPRO collaborates on this work with two other established and successful QIOs—Healthcentric Advisors, and Qlarant. The QIO program, led by
- [Leadership Team](https://ipro.org/leadership-team/) - Leadership Team IPRO’s staff of more than 350 professionals includes physicians, registered nurses, epidemiologists, biostatisticians, data analysts, medical record reviewers, health policy experts, programmers, systems analysts, web technology experts, and marketing/communications specialists. IPRO also retains a network of more than 300 board-certified physician consultants. Theodore O. Will, MPA, FACHEChief Executive OfficerTheodore O. Will serves as
- [Allison Xiong, PhD](https://ipro.org/allison-xiong-ph/) - Leadership Team Allison Xiong, PhD Associate Vice President, Federal and State Healthcare Assessment Allison Xiong, PhD, Associate Vice President, Federal and State Healthcare Assessment, has over 20 years of experience in healthcare data management, systems design, and analytics. She oversees several contracts focused on compliance monitoring and quality improvement. She also serves as the division’s
- [Clifford Prasad](https://ipro.org/clifford-prasad/) - Leadership Team Clifford Prasad, MD Assistant Vice President in the Federal and State Healthcare Assessment (SFHCA) Department. Clifford Prasad, MD, is Assistant Vice President in the Federal and State Healthcare Assessment (SFHCA) Department. Dr. Prasad began his career as a registered nurse before attending medical school. He initially joined IPRO as a clinical reviewer and
- [Debora Santiago](https://ipro.org/debora-santiago/) - Leadership Team Debora Santiago, DBA, AAPC, Fellow, CPC Assistant Vice President, Federal and State Healthcare Assessment Debora Santiago, DBA, AAPC, Fellow, CPC, CPMA, CRC, CPCO, CPC-I, is an Assistant Vice President in the Federal and State Healthcare Assessment department, overseeing operations for the Federal Independent Dispute Review Program. With over 20 years of revenue cycle
- [Fast Facts](https://ipro.org/fast-facts/) - Our Experience Includes:Providing healthcare quality improvement consulting services since 1984.Successful Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) since 1989.Currently serving as Mid-Atlantic CMS QIN-QIO in Delaware, Maryland, Pennsylvania, Virginia, West Virginia and the District of Columbia.CMS End Stage Renal Disease (ESRD) Network since 2006; overseeing four Networks, 13 states, serving 25%
- [Helping States Meet Medicaid Provider Directory Standards](https://ipro.org/medicaid-provider-directory-standards-set-to-change/) - All states and Managed Care Organizations are required to maintain publicly accessible provider directories for both Medicaid fee-for-service (FFS) and managed care organizations (MCOs). The Centers for Medicare & Medicaid Services (CMS) has released final rules and guidance that expand the information these provider directories must cover, increase the frequency of information updates, require provider
- [Data-Driven Solutions Helping States Deliver Better Health](https://ipro.org/state-solutions/) - Helping States deliver better health Rural Health TransformationCopy to come State-Directed PaymentsCopy to come FHIR Provider DirectoryCopy to come Core Measure SetCopy to come IPRO is a member of The National Association of Health Data Organizations (NAHDO), a not-for-profit national membership organization dedicated to improving healthcare through the collection, analysis, dissemination, public availability, and use of
- [Contact](https://ipro.org/contact/) - CONTACT Corporate Headquarters 300 Jericho Quadrangle, Suite 300Jericho, NY 11753Phone: 516-326-7767Toll Free: 800-852-3685 Fax: 516-328-2310TTY: 800-662-1220 or 711info@ipro.org Regional Offices Albany, NY 20 Corporate Woods BlvdAlbany, NY 12211-2370Phone: 518-426-3300Fax: 518-426-3418TTY: 800-662-1220 or 711MAP Hamilton, NJ IBIS Express Offices – South3525 Quakerbridge Rd, Suite 6700Hamilton, NJ 08619-1206Phone: 609-452-8782Toll free: 844-651-4776TTY: 800-852-7899 or 711MAP Beachwood, OH 3201
- [CMS Core Measures Solutions](https://ipro.org/our-expertise/core-measure-set-requirements/) - CMS Core Measure Set Reporting As of January 1, 2024, the Centers for Medicare & Medicaid Services (CMS) has required states to annually submit and certify specific healthcare quality measures for Medicaid and the Children’s Health Insurance Program (CHIP). By December 31 each year, reporting is mandatory for all measures in the Core Set of
- [Alan Woghin](https://ipro.org/alan-woghin/) - Leadership Team Alan Woghin, MS, CPA Senior Vice President, Chief Financial Officer Alan Woghin, IPRO’s Senior Vice President and Chief Financial Officer, has dedicated the last 25 years serving the healthcare/not-for-profit community. For the eight years prior to joining IPRO, he served as the Chief Financial Officer of The Institute for Family Health, a Federal
- [State-Directed Payments](https://ipro.org/state-directed-payments/) - State Directed Payments (SDPs) are a mechanism through which state Medicaid agencies direct managed care organizations (MCOs) to make specific provider payments to support state policy goals such as improving quality of care, enhancing access to services, or addressing priority healthcare needs. SDPs offer states flexibility to align payments with value- based purchasing initiatives, provider
- [Tierre A. Jeanne-Porter](https://ipro.org/tierre-a-jeanne-porter/) - Leadership Team Tierre Jeanné-Porter Vice President, Compliance & Contracting Tierre Jeanné-Porter, a seasoned administrator with more than 30 years of operational experience in both the government and non-profit sectors, began working with IPRO in 2000. Prior to that she worked for the Centers for Medicare and Medicaid Services (CMS) as the Region 2 Deputy Regional
- [Nondiscrimination Statement](https://ipro.org/nondiscrimination-statement/) - Nondiscrimination Statement IPRO complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or genetic information. IPRO does not exclude people or treat them differently because of race, color, national origin, age, sex, genetic information, disability, religion, income status, or Limited English Proficiency.
- [2024 Quality Award Honorees](https://ipro.org/2024-quality-award-honorees/) - In June 2024, IPRO presented its Quality Awards to 26 healthcare providers who have made significant achievements in improving healthcare quality. Each of the honorees is a participant in either the IPRO Quality Innovation Network-Quality Improvement Organization (QIN-QIO), spanning 11 states and Washington, DC, or the IPRO Hospital Quality Improvement Contractor (HQIC), spanning 12 states
- [Clinical Reviewers](https://ipro.org/clinical-reviewers/) - Join Our National Clinical Reviewer Panel Federal, state, and private entities rely on IPRO to provide clinical reviews. Due to an increasing number of cases and the introduction of new technology and new treatment modalities, additional well-trained individuals are needed. IPRO conducts clinical review in the following areas: Medicare - beneficiary reviews, quality of care
- [Healthy Insights Newsletter](https://ipro.org/healthy-insights-newsletter/) - IPRO’s Healthy Insights is a free newsletter distributed via email and to public libraries, senior centers, and other sites throughout New York State. Written in laymen’s language, each issue highlights important information and tips for maintaining good health. Healthy Insights is written by our Senior Vice President and Chief Medical Officer, Dr. Clare Bradley, a
- [Project Firstline Toolkit Modules](https://ipro.org/project-firstline-toolkit-modules/) - Background: With the continued threat of COVID-19 variants and other emerging infectious-disease risks, IPRO and the Home Care Association of New York State (HCA) are working together under a Centers for Disease Control and Prevention (CDC)-led project to bring critical infection-control education to frontline healthcare staff in New York State. Project Firstline is supported by Health Research Inc. (HRI),
- [Our Expertise](https://ipro.org/our-expertise/) - OUR Expertise Our expertise is as varied as our workforce, which includes more than 300 professionals who bring their own skills and experience to healthcare quality improvement. We bring clinical, administrative, data analytics, and advanced technology perspectives to your project. HEALTHCARE QUALITY IMPROVEMENT Through its work with the Centers for Medicare & Medicaid Services (CMS)
- [2024 Upstate Holiday Party Schedule](https://ipro.org/2024-upstate-holiday-party-schedule/)
- [Lake Success Holiday Party Schedule](https://ipro.org/lake-success-holiday-party-schedule/)
- [Susan Caponi](https://ipro.org/susan-caponi/) - Leadership Team Susan Caponi, BSN, RN, MBA, CPHQ Vice President; Chief Executive Officer, ESRD Program Susan Caponi, CEO of IPRO’s End-Stage Renal Disease (ESRD) Network Program, is a distinguished registered nurse and healthcare executive with over 35 years of experience. For the past 18 years, she has dedicated her career to ensuring that individuals with
- [External Quality Review Organization (EQRO) Experience](https://ipro.org/external-quality-review-organization-eqro-experience/) - IPRO works with more than 150 managed care plans (MCPs) across the country, performing the full breadth of mandatory and optional EQR activities and providing innovative solutions and best practices to help our state clients monitor and improve MCP performance.We have helped states at all stages of MCP evolution – from establishing their EQR programs
- [Virginia Hill](https://ipro.org/virginia-hill/) - Leadership Team Virginia Hill, RN, MPA Vice President, Managed Care Ms. Hill oversees all managed care measurement and performance improvement activities at IPRO, including clinical studies, case review, audit and validation services and satisfaction surveys. As Vice President, Managed Care, she currently manages IPRO’s external quality review contracts in Pennsylvania, New York, Kentucky, Rhode Island,
- [External Quality Review Organization](https://ipro.org/external-quality-review-organization/) - Medicaid external quality review (EQR) iPRO is experienced with: MCP Report Cards Case Reviews Validation of ESPDT Services Pharmacy Program Review State Quality Strategy Development & Evaluation Program Guide Developement Review of Medical-Loss Ratio Caculation Development & Calculation of Metrics Evaluating Value-Base Purchasing Programs Care/Case Management Audit & Review PCP Ratio Survey Functional Assessment Measurement
- [Center for Program Evaluation Staff](https://ipro.org/center-for-program-evaluation-staff/) - Jennifer Edwards, DrPH, MHS, Center Director Dr. Edwards has conducted health policy research, program evaluation, and healthcare program implementation from positions in state governments, foundations, healthcare systems, and universities. A seasoned consultant and driver of organizational improvement, Dr. Edwards has provided leadership to organizations in assessing customer needs and delivering information and tools to help
- [Hospital Quality Improvement Contractor](https://ipro.org/hospital-quality-improvement-contractor/) - Hospital Quality Improvement Contractor (HQIC) Under a contract awarded by the Centers for Medicare & Medicaid Services which expired in September 2024, IPRO and its collaborator organizations offered select hospitals free focused technical support targeting identified high-priority issues in acute care. The IPRO HQIC team The IPRO HQIC quality improvement team of experienced healthcare professionals
- [Dana Green Bennett, MPH](https://ipro.org/dana-green-bennett/) - Leadership Team Dana Green Bennett, MPH Vice President Dana Green Bennett, MPH, is a Vice President in IPRO’s Managed Care Department. She is a quality improvement specialist with proficiency in Medicaid healthcare data analysis and reporting and in EQR management. Ms. Bennett oversees several IPRO EQR contracts and is a subject matter expert in provider
- [Post-Graduate Trainee Work Hours](https://ipro.org/post-graduate-trainee-work-hours/) - Information to assist facilities in understanding and achieving compliance with current New York State Department of Health (DOH) requirements pertaining to resident work hours. FOR MORE INFORMATION: Telephone: 1-800-233-0360 ext. 109 E-Mail: Residenthours@ipro.org DOWNLOADS [doc_library doc_category="state-healthcare-assessment" folders="false" search_box="false" reset_button="false" sort_by="cf:date"]
- [Maternal and Child Health Programs](https://ipro.org/maternal-and-child-health-programs/) - Perinatal Regionalization Redesignation Due to changes in standards of care, medical technology, hospital mergers, and the health care system in general, the NYS DOH is working with IPRO in a multi-year process to review and update the standards for perinatal hospital level requirements, conduct site visits, assign new designations, and develop performance measures for perinatal
- [State Healthcare Assessment](https://ipro.org/state-healthcare-assessment/) - State Healthcare Assessment Early Intervention Quality Improvement Monitoring States are responsible under Part C of the federal Individuals with Disabilities Education Act (IDEA) to ensure that infants and toddlers with disabilities receive the early intervention services afforded to them under state and federal law. State early intervention monitoring programs help to assure both the quality
- [Early Intervention Quality Improvement Monitoring](https://ipro.org/early-intervention-quality-improvement-monitoring/) - IPRO's Early Intervention (EI) monitoring program helps to ensure that eligible infants and toddlers and their families have access to timely, consistent and appropriate services and administrative processes. States are responsible under Part C of the federal Individuals with Disabilities Education Act (IDEA) to ensure that infants and toddlers with disabilities receive the early intervention
- [Who We Are](https://ipro.org/who-we-are/) - ABOUT WHO WE ARE Better Healthcare, Realized. That’s not just our tagline; it has been our focus since IPRO was founded in 1984. Today IPRO is one of the nation’s most experienced healthcare quality improvement organizations, working with state and federal governments, providers, consumers, and communities across the United States to help ensure that healthcare
- [Document Library](https://ipro.org/document-library/) - [doc_library]
- [Document Search](https://ipro.org/document-search/)
- [Matthew Roberts](https://ipro.org/matthew-roberts/) - Leadership Team Matthew W. Roberts, MPH, DrPH Vice President - Chief Technology Officer Dr. Matthew Roberts is the Vice President -Chief Technology Officer at IPRO, where he oversees new and emerging technology solutions, product launches, and health informatics.Previously at IPRO he led the Federal and State Healthcare Assessment Department, providing oversight for healthcare compliance, quality
- [Nikolas Matthes](https://ipro.org/nikolas-matthes/) - Leadership Team Nikolas Matthes, MD, PhD, MPH, MSc Assistant Vice President, Data & Analytics; Director, Center for Performance Measurement Nikolas Matthes, Assistant Vice President, Data & Analytics and Director, Center for Performance Measurement, has more than 20 years of experience in health care performance measurement. He led multi-disciplinary teams to develop clinical measurement, benchmarking, and
- [Theodore O. Will](https://ipro.org/theodore-o-will/) - Leadership Team Theodore O. Will, MPA, FACHE Chief Executive Officer Theodore O. Will serves as the Chief Executive Officer of IPRO, one of the largest healthcare evaluation organizations in the country. Mr. Will has been involved in the management of healthcare evaluation operations and establishing quality improvement initiatives for more than 30 years. Providing leadership
- [Wendy P. Ferguson](https://ipro.org/wendy-p-ferguson/) - Leadership Team Wendy P. Ferguson, RN, BA, DipEd Vice President, Federal and State Healthcare Assessment Wendy Ferguson, Vice President, Federal and State Healthcare Assessment, has been with IPRO since 1999. In her current role, she has oversight of NYS Medicaid and AIDS Institute review programs, and Independent Review programs across multiple states. She also oversees
- [Partnering with Providers to Improve Care](https://ipro.org/partnering-with-providers-to-improve-care/) - View our Case Studies and Program Profiles for details about our initiatives. Healthcare Quality Improvement Quality Improvement Monitoring and Reporting Performance Measure Development, Reporting and Evaluation Health Equity Initiatives Disease Surveillance Adverse Drug Event Surveillance and Prevention Clinical Peer Reviews Medical Record Coding Analysis and Diagnosis-Related Groups (DRG) Reviews Utilization and Quality-Of-Care Reviews Program Evaluation
- [Our Clients](https://ipro.org/our-clients/) - OUR CLIENTS We work with federal and state government agencies, health insurance providers, and non-profits. Representative Recent Clients IPRO works with the Center for Medicare & Medicaid Services (CMS), the US Department of Veterans Affairs (VA), Departments of Health in 21 states, and more than 150 managed care plans (MCPs) across the country on a
- [Pharmacy Quality Improvement Services](https://ipro.org/pharmacy-quality-improvement-services/) - Unbiased analysis and expert guidance for the decisions that must be made.The appropriate selection and utilization of medication involve complex decisions and substantial risk. Unfortunately, decision makers must often rely on incomplete or industry-biased information when they really need complete, objective information from an experienced and independent partner they can trust.The IPRO SolutionLet IPRO’s experts
- [Performance Reporting](https://ipro.org/performance-reporting/) - Work with IPRO to develop, implement and maintain transparent, accessible quality measurement reporting tools. These tailor-made tools will meet your legislative and administrative requirements, while remaining user-friendly, cost-effective, and compliant with accessibility law. Our properties include numerous state and regional report cards and transparency initiatives. Our experienced team of healthcare and information professionals recently: Produced
- [Richard A. Alfieri](https://ipro.org/richard-a-alfieri/) - Leadership Team Richard A. Alfieri, MS Vice President, Chief Information Officer/Security Officer As IPRO’s Chief Information Officer/Security Officer, Mr. Alfieri is responsible for the overall management, operation, and enhancement of IPRO’s technology infrastructure required to meet Federal, State, and corporate contractual obligations. Mr. Alfieri has over 25 years of experience in the healthcare information technology
- [Health Informatics](https://ipro.org/health-informatics/) - We create usable, readable measurement and comparison tools for state agencies, purchasers, and consumers of health care. PERFORMANCE REPORTING Work with IPRO to develop, implement, and maintain transparent, accessible quality measurement reporting tools. These tailor-made tools will meet your legislative and administrative requirements, while remaining user-friendly, cost-effective, and compliant with accessibility law. Our properties include numerous
- [Center for Program Evaluation](https://ipro.org/center-for-program-evaluation/) - The Center for Program Evaluation works with Medicaid and other public health programs to perform mixed-method, qualitative and quantitative research, and objective analysis of the effectiveness of their innovative care delivery models. The Center was created in response to an increasing need for independent program evaluation as more Medicaid programs introduce delivery system reforms. These models of care
- [Utilization Review and Coding Validation](https://ipro.org/utilization-review-and-coding-validation/) - IPRO has extensive experience providing services that ensure that care rendered to patients is appropriate, necessary, and meets professionally recognized standards of care.Medical record review is performed by an interdisciplinary team of health information management professionals, registered nurses, and board-certified, actively practicing physicians.IPRO staff are highly skilled in managing large amounts of confidential data, including
- [Healthcare Quality Improvement](https://ipro.org/healthcare-quality-improvement/) - Healthcare Quality ImprovementThrough its work with the Centers for Medicare & Medicaid Services (CMS) as well as departments of health in more than 20 states, IPRO spearheads data-driven initiatives that advance national health quality goals and improve care across the continuum for providers, stakeholders, and patients.IPRO’s skilled and experienced team of physicians, nurses, public health
- [IPRO Authors / Scholarly Articles](https://ipro.org/ipro-authors-scholarly-articles/) - IPRO Authors / Scholarly Articles Numerous articles written or co-written by IPRO staff members have been selected for publication in leading scholarly journals nationwide, among them: Scholarly Articles Rosenberg, ES, Dufort, EM, Udo, T, Wilberschied, LA, Kumar, J, Tesoriero, J, Weinberg, P, Kirkwood, J, Muse, A, DeHovitz, J, Blog, DS, Hutton, B, Holtgrave, DR, Zucker,
- [Accreditations & Affiliations](https://ipro.org/accreditations-affiliations/) - Accreditations, recognition & memberships The IPRO Quality Management System (QMS) has been assessed and certified by DNV as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 for the provision of healthcare services. These services include the design, development, and implementation of Medicare and Medicaid quality improvement and assessment activities; utilization review; external
- [Terms of Use](https://ipro.org/terms-of-use/) - Welcome to IPRO. By using our web site, you agree to the following terms of use, which constitute an agreement between IPRO and you. We may change these terms from time to time. You will always be able to view the most current version by clicking on a link at the bottom of any page
- [Independent Dispute Resolution](https://ipro.org/independent-dispute-resolution/) - Independent Dispute Resolution (IDR) IPRO has been designated as a certified Independent Dispute Resolution entity (IDRE) by the U.S. Department of Health and Human Services, the Department of Labor, and the Department of Treasury. This designation indicates that, as part of the No Surprises Act, IPRO may perform payment dispute resolution between providers or facilities
- [Medicaid Compliance Audit Services](https://ipro.org/medicaid-compliance-audit-services/) - Partner with IPRO to identify Medicaid abusers, eliminate waste and encourage provider compliance.Detecting and deterring fraud and abuse is a central issue in Medicaid program administration. States are responsible to protect the integrity of the program and prevent taxpayer dollars from ending up in the pockets of unscrupulous providers who believe that Medicaid crime pays.
- [Public Health Emergencies](https://ipro.org/covid-19-crisis/) - IPRO Responds to public health emergencies When COVID-19 struck, IPRO took on a critical role in educating providers to help protect their patients and healthcare workers.IPRO’s multi-pronged and ongoing approach includes:Assisting nursing homesWorking with community coalitionsContributing to research published in national peer-reviewed journalsAddressing vaccination ratesHospital quality improvementProtecting the end-stage renal disease populationDeploying emergency responders For
- [Representative Recent Clients](https://ipro.org/representative-recent-clients-contracts/) - FEDERAL Centers for Medicare & Medicaid Services (CMS) US Department of Veterans Affairs (VA) STATE AND OTHER GOVERNMENT IPRO holds contracts with state Departments of Health in 21 states and the District of Columbia PRIVATE New York Business Group on Health United Hospital Fund The Commonwealth Fund New York State Health Accountability Foundation New York
- [Accessibility](https://ipro.org/accessibility/) - Standards Compliance All IPRO web sites are Section 508 aware, complying with all the U.S. Federal Government rules for accessibility. The IPRO web sites are written using XHTML 1.0 Transitional to maximize compatibility with all commonly-used browsers. The IPRO web sites satisfy most of the priority 1 and 2 checkpoints of the W3C Web Content
- [Healthcare Quality Watch Newsletter](https://ipro.org/healthcare-quality-watch-newsletter/) - NEWSLETTER DOWNLOADS [doc_library doc_category="healthcare-quality-watch" folders="false" search_box="false" reset_button="false" sort_by="cf:date"]
- [Center for Performance Measurement](https://ipro.org/performance-measurement/) - Improving healthcare through data The Center for Performance Measurement at IPRO is an interdisciplinary team that brings a broad and deep range of experience to performance measurement activities. With deep subject matter expertise in Medicare, Medicaid, infection measures, patient experience, sepsis, performance improvement, and Healthcare Effectiveness Data and Information Set (HEDIS)-like measures, our experience spans
- [Leadership Message](https://ipro.org/leadership-message/) - As one of the nation’s premier healthcare quality evaluation organizations since 1984, IPRO is active in 34 U.S. states and territories. Our wide-ranging portfolio of activities includes working with providers on clinical quality improvement projects, providing independent external oversight of Medicaid fee-for-service and managed care service delivery, supporting the provision of high-quality end-stage renal disease
- [Edison A. Machado, Jr.](https://ipro.org/edison-a-machado-jr/) - Leadership Team Edison A. Machado, Jr., MD, MBA Senior Vice President, Chief Strategy Officer Dr. Edison Machado is a doctor of internal medicine with more than a decade of experience as a healthcare performance measurement and improvement executive. He serves as Senior Vice President, Chief Strategy Officer for IPRO. In this capacity, Dr. Machado leads
- [Clare B. Bradley](https://ipro.org/clare-b-bradley/) - Leadership Team Clare B. Bradley, MD, MPH Senior Vice President, Chief Medical Officer As Senior Vice President and Chief Medical Officer of IPRO, Clare Bradley, MD, MPH, supervises the organization’s quality improvement, managed care, and end-stage renal disease departments. She is also responsible for managing and coordinating the medical operations and policies of the organization.
- [Patient Family Advisory Council (PFAC)](https://ipro.org/pfac/) - The IPRO Patient Family Advisory Council (PFAC) provides a forum for ensuring that the voices of patients and family members are represented in a meaningful and substantial manner aligning with IPRO's quality improvement activities. The PFAC brings together patients, family members, care partners, and patient advocates representing the diverse and multi-cultural populations of the
- [Case Studies](https://ipro.org/case-studies/) - Case Studies and Program Profiles Illustrate IPRO’s Organizational Competencies in: Supporting state and federal government agency problem solving Fostering consensus among varied stakeholders for quality improvement action Evaluating and selecting the most appropriate methodologies to investigate clinical quality problems Facilitating collaboration to enhance healthcare professionals’ sharing of best practices Harnessing information technology to drive quality
- [Project Firstline Events](https://ipro.org/project-firstline-events/) - Project Firstline Events Let’s Talk About Project Firstline & Booster Vaccines for Home Health & Hospice Organizations This training initiative is intended for all levels of staff to learn infection-control basics that can help avoid health risks and save lives. This FREE 30-minute webinar will provide an overview of virus strains, stopping the spread, increasing
- [Independent Review of Appeals](https://ipro.org/independent-review-of-appeals/) - For assistance in meeting the requirements under the Patient Protection and Affordable Care Act (PPACA), please contact Nancy Ryan, Director of Corporate Programs, at 516-326-7767 Ext. 313.IPRO’s review process ensures that every appeal:Receives a thorough review by a board certified clinical specialist who has expertise in the medical area under review, and who is independent
- [Project Firstline](https://ipro.org/project-firstline/) - Project Firstline The NYS Department of Health Urges Healthcare Providers to Participate in No-Cost Project Firstline Infection Control Training New: On-Demand Infection Control Training With the continued threat of COVID-19 variants, monkeypox, and other emerging infectious-disease risks, IPRO and the Home Care Association of New York State (HCA) are working together under a Centers for Disease Control
- [State Work](https://ipro.org/state-work/) - STATE WORK EQRO From New York State, with among the nation’s highest percentage of Medicaid enrollees, to North Dakota, which has among the lowest, IPRO helps ensure that the quality of care provided to Medicaid Managed Care enrollees meets established standards. Beyond serving as the External Quality Review Organization (EQRO) in 11 states, IPRO, through
- [LMS Foundation Level Training Toolkit](https://ipro.org/lms-foundation-level-training-toolkit/) - Background: With the continued threat of COVID-19 variants and other emerging infectious-disease risks, IPRO and the Home Care Association of New York State (HCA) are working together under a Centers for Disease Control and Prevention (CDC)-led project to bring critical infection-control education to frontline healthcare staff in New York State. Project Firstline is supported by Health Research Inc. (HRI),
- [Kidney Choices App](https://ipro.org/kidney-choices-app/) - Learn if you are at risk for chronic kidney disease. If you use Medicare, the Blue Button® Record Check will let you know: - if you had blood or urine lab tests for CKD diagnosis or monitoring - if you are you taking certain medications that help to protect your kidneys - if you had
- [Kidney Choices App Terms of Service](https://ipro.org/kidney-choices-app-terms-of-service/) - Disclaimer The information provided on this application is intended for the sole purpose of educating the user regarding various topics related to health care. This information should not be used in place of consultation with a health care provider, and if the user has any questions regarding a particular condition or circumstance, she/he is encouraged
- [Kidney Choices Privacy Notice](https://ipro.org/kidney-choices-privacy-notice/) - Information Collection, Use, and Sharing Use of the IPRO Kidney Choices App is governed by IPRO’s Privacy Policy, available at https://ipro.org/legal/privacy-policy. IPRO is a HIPAA-compliant, SOC-2 certified health data organization. You should never send us nor will we ever ask for your sensitive data. The following summary describes how we use the data you choose
- [Sara Butterfield](https://ipro.org/sara-butterfield/) - Leadership Team Sara Butterfield, RN, BSN, CPHQ, CCM Assistant Vice President, Health Care Quality Improvement Sara Butterfield serves as the Assistant Vice President of the Health Care Quality Improvement Program. Under the Centers for Medicare & Medicaid Services’ (CMS) Quality Innovation Network-Quality Improvement Organization (QIN-QIO) contract she serves as the Program Director for New York
- [Center for Performance Measurement](https://ipro.org/center-for-performance-measurement/) - Leveraging Measurement Science to Improve Healthcare Quality The Center for Performance Measurement supports the creation, monitoring and evaluation of performance measures. It is staffed by an interdisciplinary team that brings a broad and deep range of subject matter expertise that covers Medicare, Medicaid, infection measures, patient experience, sepsis, performance improvement, and HEDIS-like measures. The Center’s
- [Special Projects](https://ipro.org/special-projects/) - Special Projects Study Finds HIV+ Patients Hospitalized with Covid-19 did No Worse than Patients Without HIV LAKE SUCCESS, N.Y. – If you were a public health researcher looking to study the impact of HIV status on Covid-19 outcomes, you might start with the reasonable assumption that those who are HIV-positive would require more intensive care
- [IPRO Achieves Review Accreditation](https://ipro.org/ipro-achieves-review-accreditation/) - Independent Review Organization (IRO) IPRO Achieves Review Accreditation IPRO has again achieved full accreditation as an external Independent Review Organization (IRO) by the Washington DC-based Utilization Review Accreditation Commission (URAC). IROs provide objective clinical reviews of coverage disputes between patients and insurers on behalf of state governments as well as self-insured plans and health plan
- [Patricia Gagliano](https://ipro.org/patricia-gagliano/) - Leadership Team Patricia Gagliano, MD Vice President, Health Care Quality Improvement Dr. Patricia Gagliano is an Internal Medicine physician and a member of IPRO’s leadership team. In her role as Vice President of IPRO’s Healthcare Quality Improvement Department, she is responsible for leading efforts to drive greater connectivity and coordination across all settings to transform

## Mega Menu Items

- [elementor-mega-item-1551](https://ipro.org/jet-menu/elementor-mega-item-1551/)
- [elementor-mega-item-37780](https://ipro.org/jet-menu/elementor-mega-item-37780/) - Better Healthcare, Realized. In the nearly sixty years since Medicare and Medicaid were established, the two programs have become an indelible part of the safety net of American society, providing healthcare coverage for our most vulnerable citizens: the elderly, the disabled, and low-income families and individuals. Much of IPRO’s work revolves around these programs. We
- [elementor-mega-item-37864](https://ipro.org/jet-menu/elementor-mega-item-37864/) - IPRO Authors / Scholarly Articles, Newsletters & Press Releases By creatively leveraging clinical expertise, emerging technology and data solutions…WE FOCUS ON IMPROVING QUALITYto make the healthcare system work better for all. NEWS, PRESS, MEDIA & EVENTS Healthy Insights Newsletter Quality Watch Podcast IPRO Authors / Scholarly Articles Press Releases Document Library Healthy Insights Newsletter Quality
- [elementor-mega-item-37859](https://ipro.org/jet-menu/elementor-mega-item-37859/) - Better Healthcare, Realized. Our expertise is as varied as our workforce, which includes more than 300 professionals who bring their own skills and experience to healthcare quality improvement. We bring clinical, administrative, data analytics, and advanced technology perspectives to your project. OUR Expertise Healthcare Quality Improvement Health Informatics Center for Program Evaluation Center for Performance
- [elementor-mega-item-37863](https://ipro.org/jet-menu/elementor-mega-item-37863/) - Better Healthcare, Realized. We work with federal and state government agencies, health insurance providers and non-profits. OUR CLIENTS Representative Recent Clients Partnering with Providers to Improve Care Case Studies Representative Recent Clients Partnering with Providers to Improve Care Case Studies
- [elementor-mega-item-37860](https://ipro.org/jet-menu/elementor-mega-item-37860/) - Better Healthcare, Realized. That’s not just our tagline; it has been our focus since IPRO was founded in 1984. Today IPRO is one of the nation’s most experienced healthcare quality improvement organizations, working with state and federal governments, providers, consumers, and communities across the United States to help ensure that healthcare is safe, accessible and
- [elementor-mega-item-922](https://ipro.org/jet-menu/elementor-mega-item-922/) - Better Healthcare, Realized. In the nearly sixty years since Medicare and Medicaid were established, the two programs have become an indelible part of the safety net of American society, providing healthcare coverage for our most vulnerable citizens: the elderly, the disabled, and low-income families and individuals. Much of IPRO’s work revolves around these programs. We
- [elementor-mega-item-739](https://ipro.org/jet-menu/elementor-mega-item-739/)

## My Templates

- [iPRO Footer](https://ipro.org/?elementor_library=elementor-footer-96) - Content area
- [iPRO Mega Menu Header](https://ipro.org/?elementor_library=elementor-header-2197) - Content area
- [Elementor Single Page #2382](https://ipro.org/?elementor_library=elementor-single-page-2382) - Elementor Single Page #2382 State Directed Payments (SDPs) are a mechanism through which state Medicaid agencies direct managed care organizations (MCOs) to make specific provider payments to support state policy goals such as improving quality of care, enhancing access to services, or addressing priority healthcare needs. SDPs offer states flexibility to align payments with value-
- [Accreditations - Purple](https://ipro.org/?elementor_library=accreditations-purple) - ACCREDITED IPRO was one of the first organizations to be accredited by URAC to conduct external, independent reviews of managed care coverage disputes. A leading healthcare accreditation organization, URAC developed rigorous standards in 2001 designed to ensure that the independent review process is fair, objective, and timely.URAC standards assure that organizations that perform this service are free
- [Accreditations - Gray](https://ipro.org/?elementor_library=accreditations-gray) - The IPRO Quality Management System (QMS) has been assessed and certified by DNV as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 for the provision of healthcare services. These services include the design, development, and implementation of Medicare and Medicaid quality improvement and assessment activities; utilization review; external appeals; data collection, analysis,
- [Winnet – Archive](https://ipro.org/?elementor_library=winnet-archive) - News & Articles Template: Winnet – Archive Press Releases Mary Dramitinos Named to Technical Expert Panel Jericho, New York – Mary Dramitinos, MBA, Sr. Director, Managed Care Department, has been selected to participate on the Technical Expert Panel (TEP) for the Medicaid Total Cost of Care measure, which Yale New Haven Health Services Corporation/Center for Outcomes Research and Evaluation (CORE) is currently developing
- [news backup](https://ipro.org/?elementor_library=news-backup) - Latest News IPRO Authors / Scholarly Articles, Newsletters & Press Releases VIEW ALL Mary Dramitinos Named to Technical Expert Panel Jericho, New York – Mary Dramitinos, MBA, Sr. Director, Managed Care Department, has been selected to participate on the Technical Expert Panel (TEP) for the Medicaid Total Cost of Care measure, which Yale New Haven Health Services Corporation/Center for Outcomes Research and Evaluation
- [home page news backup](https://ipro.org/?elementor_library=home-page-news-backup) - Latest News IPRO Authors / Scholarly Articles, Newsletters & Press Releases VIEW ALL Mary Dramitinos Named to Technical Expert Panel Jericho, New York – Mary Dramitinos, MBA, Sr. Director, Managed Care Department, has been selected to participate on the Technical Expert Panel (TEP) for the Medicaid Total Cost of Care measure, which Yale New Haven Health Services Corporation/Center for Outcomes Research and Evaluation
- [pix and text](https://ipro.org/?elementor_library=pix-and-text) - Our Strategic Goals Achieve Employee Satisfaction Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et. Achieve Customer Satisfaction Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt. Achieve Operational Excellence Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut
- [Kit Styles: Winnet - Broadband & Internet Service Provider Elementor Template Kit](https://ipro.org/?elementor_library=global-kit-styles-2)
- [blog landing temp](https://ipro.org/?elementor_library=blog-landing-temp) - Categories Upcoming & Past Events Newsletters Recent Posts IPRO’s Dr. Nikolas Matthes and Dr. Teresa Lubowski Join National Workgroup Charged with Identifying Quality Measures Related to Healthcare Disparities IPRO Presents Quality Awards to 26 Healthcare Providers Categories Upcoming & Past Events Newsletters Recent Posts COVID-19 Resources for Nonprofits and Community-Based Organizations Expanded Telehealth Benefits for
- [Elementor Single Post #1963](https://ipro.org/?elementor_library=elementor-single-post-1963) - Elementor Single Post #1963 December 11, 2023 Jericho, New York – Mary Dramitinos, MBA, Sr. Director, Managed Care Department, has been selected to participate on the Technical Expert Panel (TEP) for the Medicaid Total Cost of Care measure, which Yale New Haven Health Services Corporation/Center for Outcomes Research and Evaluation (CORE) is currently developing with the Centers for Medicare & Medicaid Services (CMS).
- [lines](https://ipro.org/?elementor_library=lines)
- [post next](https://ipro.org/?elementor_library=post-next) - PrevPreviousElementor Single Page #2382 NextlinesNext
- [team member template](https://ipro.org/?elementor_library=team-member-template) - Theodore O. Will, MPA, FACHEChief Executive OfficerTheodore O. Will serves as the Chief Executive Officer of IPRO, one of the largest healthcare evaluation organizations in the country. Mr. Will has been involved in the management of healthcare evaluation operations and establishing quality improvement initiatives for more than 30 years. Clare B. Bradley, MD, MPHSenior Vice
- [OUR WORK MEGA MENU](https://ipro.org/?elementor_library=our-work-mega-menu) - STATE WORK FEDERAL WORK CASE STUDIES
- [iPRO Header](https://ipro.org/?elementor_library=elementor-header-92) - Content area
- [iPRO Home Header](https://ipro.org/?elementor_library=elementor-header-818) - Content area
- [export menu](https://ipro.org/?elementor_library=export-menu)
- [old header home 111](https://ipro.org/?elementor_library=old-header-home-111) - Home About Us Who We Are Leadership Team Board of Directors Accreditations & Affiliations Our Work Overview State Work Federal Work Cases Studies Our Clients Our Expertise News Newsletters Healthy Insights Quality Watch Podcast Press Releases Careers State-Directed Payments Data-Driven Solutions Helping States Deliver Better Health Debora Santiago Clifford Prasad Home About Us Who We
- [mega menu template](https://ipro.org/?elementor_library=mega-menu-template) - Behavioral Health Services Substance Use & Recovery Services Developmental Services Early Child Care & Education Senior & Volunteer Services
- [state](https://ipro.org/?elementor_library=state) - EQRO From New York State, with among the nation’s highest percentage of Medicaid enrollees, to North Dakota, which has among the lowest, IPRO helps ensure that the quality of care provided to Medicaid Managed Care enrollees meets established standards. Beyond serving as the External Quality Review Organization (EQRO) in 11 states, IPRO, through its Center
- [buttons and text from home](https://ipro.org/?elementor_library=buttons-and-text-from-home) - IPRO’s staff of more than 350 professionals Includes physicians, registered nurses, epidemiologists, biostatisticians, data analysts, medical record reviewers, health policy experts, programmers, systems analysts, Web technology experts and marketing/communications specialists. IPRO also retains a network of more than 300 board-certified physician consultants. LEARN MORE READY TO EMBRACE THE FUTURE Lorem ipsum dolor sit amet consecta
- [inner header](https://ipro.org/?elementor_library=inner-header) - ABOUT
- [home header test](https://ipro.org/?elementor_library=home-header-test) - Home About Us Who We Are Leadership Team Board of Directors Accreditations & Affiliations Our Work Overview State Work Federal Work Cases Studies Our Clients Our Expertise News Newsletters Healthy Insights Quality Watch Podcast Press Releases Careers State-Directed Payments Data-Driven Solutions Helping States Deliver Better Health Debora Santiago Clifford Prasad Home About Us Who We
- [staff template](https://ipro.org/?elementor_library=staff-template) - Tierre Jeanné-PorterAssociate Vice President, ComplianceTierre Jeanné-Porter, a seasoned administrator with more than 30 years of operational experience in both the government and non-profit sectors, began working with IPRO in 2000. Prior to that she worked for the Centers for Medicare and Medicaid Services (CMS) as the Region 2 Deputy Regional Administrator and for the U.S.
- [jeg accordians](https://ipro.org/?elementor_library=jeg-accordians) - Our Values Our values guide us as we strive to meet our mission and achieve our vision and we are committed to Quality, Integrity and Excellence in everything we do. People First We are committed to creating a productive and challenging work environment that celebrates employee involvement, skills development and teamwork. Customer-Focused Excellence We are
- [pix text layout jeg](https://ipro.org/?elementor_library=pix-text-layout-jeg) - Our Strategic Goals Achieve Employee Satisfaction Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et. Achieve Customer Satisfaction Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt. Achieve Operational Excellence Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut
- [Pricing 2 (Pro)](https://ipro.org/?elementor_library=pricing-2-pro) - 1-On-1 Premium Coaching Pricing Home Pricing It's Your Time! - Ellie Lindström FAQ Coaching Is Right For You Minim conserrare nemine iure nibh vel ulterioribus quia lorem inaudito solatium eorum consternati. Ready For The Next Step! Dicit promoveram belgos sunt ante qui posteritatem quia minus luptatum incidunt porro bcatissimae. Superstites altero apparct vero. Adversis potenti
- [staff old](https://ipro.org/?elementor_library=staff-old) - Theodore O. Will Senior Chief Executive Officer Theodore O. Will serves as the Chief Executive Officer of IPRO, one of the largest healthcare evaluation organizations in the country. Mr. Will has been involved in the management of healthcare evaluation operations and establishing quality improvement initiatives for more than 30 years. BIO EDISON A. MACHADO, JR.,
- [boxes](https://ipro.org/?elementor_library=boxes) - Our Work We work to measure, monitor, and improve the quality of healthcare across the continuum. MORE INFO Our Clients We work with federal and state government agencies, health insurance providers and non-profits. MORE INFO Our Expertise Our team of nearly 300 full-time professionals and 500 consultants are experts in healthcare quality improvement. They include
- [old staff](https://ipro.org/?elementor_library=old-staff) - Clare B. Bradley, MD, MPH Senior Vice President, Chief Medical Officer Theodore O. Will serves as the Chief Executive Officer of IPRO, one of the largest healthcare evaluation organizations in the country. Mr. Will has been involved in the management of healthcare evaluation operations and establishing quality improvement initiatives for more than 30 years. Clare
- [Team - Grid](https://ipro.org/?elementor_library=team-grid) - Team member Aliquet adipiscing vivamus ultrices ipsum, commodo vitae, elit nec ipsam luctus. Contact Team member Aliquet adipiscing vivamus ultrices ipsum, commodo vitae, elit nec ipsam luctus. Contact Team member Aliquet adipiscing vivamus ultrices ipsum, commodo vitae, elit nec ipsam luctus. Contact
- [leadership](https://ipro.org/?elementor_library=leadership) - OUR LEADERSHIP TEAM Quality Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Profesional Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut
- [222222](https://ipro.org/?elementor_library=222222) - Latest News IPRO Authors / Scholarly Articles, Newsletters & Press Releases VIEW ALL New Article Name Here Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. READ MORE February 2023 Case Study Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt
- [1111](https://ipro.org/?elementor_library=1111) - IPRO’s staff of more than 350 professionals Includes physicians, registered nurses, epidemiologists, biostatisticians, data analysts, medical record reviewers, health policy experts, programmers, systems analysts, Web technology experts and marketing/communications specialists. IPRO also retains a network of more than 300 board-certified physician consultants. LEARN MORE READY TO EMBRACE THE FUTURE Lorem ipsum dolor sit amet consecta
- [Cool Box](https://ipro.org/?elementor_library=cool-box) - AERIAL PROJECT WE ARE PROFESSIONAL IN THE FIELD AERIAL & DRONE Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed doeiu smod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud xercitation ullamco . Show More READY TO EMBRACE THE FUTURE Lorem ipsum dolor sit amet consecta tetur adipiscing
- [home slider only](https://ipro.org/?elementor_library=home-slider-only) - ACROSS NEARLY 100 STATE AND FEDERAL PROGRAMS IN 32 STATES Better healthcare, realized. IPRO is a non-profit organization that works with government agencies, providers and consumers to bring healthcare policy ideas to life. Get Started
- [home page header only](https://ipro.org/?elementor_library=home-page-header-only) - Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts
- [Old home slider](https://ipro.org/?elementor_library=old-home-slider) - Across nearly 100 state and federal programs in 32 states Better healthcare, realized. IPRO is a non-profit organization that works with government agencies, providers and consumers to bring healthcare policy ideas to life.
- [Aerozone – Our Team](https://ipro.org/?elementor_library=aerozone-our-team) - Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts Portfolio Our Team Home / Our Team WELCOME TO DRONE MEDIA We are a team passionate about capturing the perfect shot. We are committed to
- [Aerozone – About](https://ipro.org/?elementor_library=aerozone-about) - Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts Who We Are Board of Directors Leadership Team Leadership Message Accreditations & Affiliations Fast Facts Portfolio ABOUT Home / ABOUT ABOUT AEROZONE Aerial Photography and Video Production Services Quadcopters generally use two pairs of identical fixed pitched propellers; two clockwise
- [FADE](https://ipro.org/?elementor_library=fade) - BETTER HEALTHCARE, REALIZED.
- [2 home about section 2](https://ipro.org/?elementor_library=2-home-about-section-2) - THE IPRO TEAM If you can laugh together, you can work together. IPRO’s staff of more than 350 professionals includes physicians, registered nurses, epidemiologists, biostatisticians, data analysts, medical record reviewers, health policy experts, programmers, systems analysts, Web technology experts and marketing/communications specialists. IPRO also retains a network of more than 300 board-certified physician consultants. LEARN
- [1 home about section 1](https://ipro.org/?elementor_library=1-home-about-section-1) - OUR LEADERSHIP TEAM Quality Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Profesional Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut
- [footer gradient](https://ipro.org/?elementor_library=footer-gradient) - BETTER HEALTHCARE, REALIZED.
- [Image Gallery](https://ipro.org/?elementor_library=image-gallery) - Our Gallery Grid Showcase Faucibus in ornare quam viverra orci. Sapien pellentesque habitant morbi tristique senectus et netus. Nulla aliquet enim tortor at. Nunc consequat interdum varius sit. See Full Gallery
- [Hero - Image Background](https://ipro.org/?elementor_library=hero-image-background) - Main Heading Sub heading Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [news](https://ipro.org/?elementor_library=news) - News & Article
- [bar 1](https://ipro.org/?elementor_library=bar-1) - IPRO Press Inquiries Members of the press who would like to speak with someone at IPRO are invited to contact Theresa Jacobellis, Director, Communications Solutions Get Started Need more help? (516) 209-5403
- [Hero - Video Background](https://ipro.org/?elementor_library=hero-video-background) - Hero images make big impact. Main Heading Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Action Now
- [Promo](https://ipro.org/?elementor_library=promo) - Promo Special Promotions for You. Latest Promo Stop wasting time. Start connecting. Conubia facilisis porta curabitur convallis commodo gravida feugiat. Sapien vivamus conubia torquent felis si pulvinar pede curae. Vestibulum habitasse eros vivamus blandit placerat faucibus proin tristique nascetur. Discount up to 20% using lokapay Lorem ipsum dolor sit amet consectetur adipiscing elit dolor Claim
- [Contact us](https://ipro.org/?elementor_library=contact-us) - Contact us We would love to hear from you. Get in touch Let's start talking with us Laoreet risus habitant blandit dictum aliquam odio vehicula sodales massa. Head office Jalan Cempaka Wangi No 22 Jakarta - Indonesia Email us support@yourdomain.tld hello@yourdomain.tld Head office +6221.2002.2012 +6221.2002.2013 (Fax) Send us a message Name Company Phone Email Subject
- [Team](https://ipro.org/?elementor_library=team) - Team It takes two flints to make a fire. If you can laugh together, you can work together. Semper consectetur conubia rutrum neque at volutpat. Massa rhoncus porttitor inceptos adipiscing libero ut integer. Tortor netus cubilia viverra euismod laoreet et. Discover more We’re building the world’s strongest WiFi network, and we need you to join
- [Homepage](https://ipro.org/?elementor_library=homepage-2) - Stop wasting time. Start connecting. Connect to the things that matter. Powering safer, smarter, more secure, and magical experiences for you and everyone around you. Dedicated 24/7 customer care Up to 300 GB of High-Speed Data Plus, up to $600 in deals!* See plan & Deals *Eu tortor iaculis aliquam non blandit orci eros augue
- [Default Kit](https://ipro.org/?elementor_library=default-kit-2)
- [Homepage](https://ipro.org/?elementor_library=homepage) - Stop wasting time. Start connecting. Connect to the things that matter. Powering safer, smarter, more secure, and magical experiences for you and everyone around you. Dedicated 24/7 customer care Up to 300 GB of High-Speed Data Plus, up to $600 in deals!* See plan & Deals *Eu tortor iaculis aliquam non blandit orci eros augue
- [Kit Styles: Winnet - Broadband & Internet Service Provider Elementor Template Kit](https://ipro.org/?elementor_library=global-kit-styles)
- [Default Kit](https://ipro.org/?elementor_library=default-kit)

## Documents

- [2026 Issue 2: Are You Getting the Most Out of Your Doctor’s Appointment? - SPA](https://ipro.org/document/2026-issue-2-are-you-getting-the-most-out-of-your-doctors-appointment-spa/)
- [2026 Issue 2: Are You Getting the Most Out of Your Doctor’s Appointment?](https://ipro.org/document/2026-issue-2-are-you-getting-the-most-out-of-your-doctors-appointment/)
- [2026 Issue 1: Know Your Plate](https://ipro.org/document/2026-issue-1-know-your-plate/)
- [IPRO Capabilities](https://ipro.org/document/ipro-capabilities/)
- [2026 Issue 1: Know Your Plate - SPA](https://ipro.org/document/2026-issue-1-know-your-plate-spa/)
- [Equal Employment Opportunity Policy](https://ipro.org/document/equal-employment-opportunity-policy/)
- [2025 Issue 3: Focus in On Eye Health - SPA](https://ipro.org/document/2025-issue-3-focus-in-on-eye-health-spa/)
- [2025 Issue 3: Focus in On Eye Health](https://ipro.org/document/2025-issue-3-focus-in-on-eye-health/)
- [Medicaid FHIR Provider Directory – Requirements, Gap Analysis, and IPRO's Comprehensive Solution](https://ipro.org/document/medicaid-fhir-provider-directory-requirements-gap-analysis-and-ipros-comprehensive-solution/) - https://ipro.org/wp-content/uploads/2025/08/Medicaid_FHIR_Whitepaper_Final_Expanded_Regulatory_v8_LC_08.05.25.pdf
- [IPRO Solutions at Work: State-Directed Payments](https://ipro.org/document/ipro-solutions-at-work-state-directed-payments/) - State-Directed-Payments
- [2025 Issue 2: Are You Awake to the Importance of Sleep? - SPA](https://ipro.org/document/2025-issue-2-are-you-awake-to-the-importance-of-sleep-spa/)
- [2025 Issue 2: Are You Awake to the Importance of Sleep?](https://ipro.org/document/2025-issue-2-are-you-awake-to-the-importance-of-sleep/)
- [2025 Issue 1: Should You Drink to Your Health? - SPA](https://ipro.org/document/2025-issue-1-should-you-drink-to-your-health-spa/)
- [2025 Issue 1: Should You Drink to Your Health?](https://ipro.org/document/2025-issue-1-should-you-drink-to-your-health/)
- [Case Study: New York State Perinatal Regionalization and Redesignation Project](https://ipro.org/document/case-study-new-york-state-perinatal-regionalization-and-redesignation-project/)
- [2024 Issue 3: Weight Loss - SPA](https://ipro.org/document/2024-issue-3-weight-loss-spa/)
- [2024 Issue 3: Weight Loss](https://ipro.org/document/2024-issue-3-weight-loss/)
- [2024 Issue 2: Skin Health - SPA](https://ipro.org/document/2024-issue-2-skin-health-spa/)
- [2024 Issue 1: Shingles - SPA](https://ipro.org/document/2024-issue-1-shingles-spa/)
- [2023 Issue 4: Exercise - SPA](https://ipro.org/document/2023-issue-4-exercise-spa/)
- [2024 Issue 1: Shingles](https://ipro.org/document/2024-issue-1-shingles/)
- [2023 Issue 4: Exercise](https://ipro.org/document/2023-issue-4-exercise/)
- [2024 Issue 2: Skin Health](https://ipro.org/document/september-2024-healthy-insights/)
- [Center for Performance Measurement: Leveraging Measurement Science to Improve Healthcare](https://ipro.org/document/center-for-performance-measurement-leveraging-measurement-science-to-improve-healthcare/)
- [Irregular Billing Patterns: Are They Indicative of Payment Errors?](https://ipro.org/document/irregular-billing-patterns-are-they-indicative-of-payment-errors/)
- [Why Not the Best: A Health Care Quality Improvement Resource](https://ipro.org/document/why-not-the-best-a-health-care-quality-improvement-resource-2/)
- [Understanding Care Transitions as a Patient Safety Issue](https://ipro.org/document/understanding-care-transitions-as-a-patient-safety-issue-2/)
- [Improving Outcomes Through Re-engineered Care Transitions: The New York Experience](https://ipro.org/document/improving-outcomes-through-re-engineered-care-transitions-the-new-york-experience-3/)
- [A Systems-Based Medication Reconciliation Process: With Implications for Home Healthcare](https://ipro.org/document/a-systems-based-medication-reconciliation-process-with-implications-for-home-healthcare-2/)
- [Why Not the Best: A Health Care Quality Improvement Resource](https://ipro.org/document/why-not-the-best-a-health-care-quality-improvement-resource/)
- [Improving Outcomes Through Re-engineered Care Transitions: The New York Experience](https://ipro.org/document/improving-outcomes-through-re-engineered-care-transitions-the-new-york-experience/)
- [A Systems-Based Medication Reconciliation Process: With Implications for Home Healthcare](https://ipro.org/document/a-systems-based-medication-reconciliation-process-with-implications-for-home-healthcare/)
- [Understanding Care Transitions as a Patient Safety Issue](https://ipro.org/document/understanding-care-transitions-as-a-patient-safety-issue/)
- [Sept / Oct  - Healthcare Quality Watch](https://ipro.org/document/sept-oct-healthcare-quality-watch/)
- [July / Aug  - Healthcare Quality Watch](https://ipro.org/document/july-aug-healthcare-quality-watch/)
- [May / June 2019 - Healthcare Quality Watch](https://ipro.org/document/may-june-2019-healthcare-quality-watch/)
- [Mar / Apr 2019 - Healthcare Quality Watch](https://ipro.org/document/mar-apr-2019-healthcare-quality-watch/)
- [Jan / Feb 2019 - Healthcare Quality Watch](https://ipro.org/document/jan-feb-2019-healthcare-quality-watch/)
- [November 2020 - Healthcare Quality Watch](https://ipro.org/document/november-2020-healthcare-quality-watch/)
- [January 2020 - Healthcare Quality Watch](https://ipro.org/document/january-2020-healthcare-quality-watch/)
- [March 2020 - Healthcare Quality Watch](https://ipro.org/document/march-2020-healthcare-quality-watch/)
- [Provider Network Data System](https://ipro.org/document/provider-network-data-system/)
- [IPRO’s Performance Measurement Expertise](https://ipro.org/document/ipros-performance-measurement-expertise/)
- [IPRO Helps Reduce Sepsis Deaths](https://ipro.org/document/ipro-helps-reduce-sepsis-deaths/)
- [IPRO’s Comprehensive Data Driven Approach](https://ipro.org/document/ipros-comprehensive-data-driven-approach/)
- [Digital Health Data Solutions Tool Suite](https://ipro.org/document/digital-health-data-solutions-tool-suite/)
- [Pain Management & Opioid Safety During Care Transitions](https://ipro.org/document/pain-management-opioid-safety-during-care-transitions/)
- [Opioid Adverse Drug Event Counseling](https://ipro.org/document/opioid-adverse-drug-event-counseling/)
- [MAPPP App](https://ipro.org/document/mappp-app/)
- [Independent Review Organization](https://ipro.org/document/independent-review-organization/)
- [Early Intervention Monitoring Program](https://ipro.org/document/early-intervention-monitoring-program/)
- [Chronic Kidney Disease Program](https://ipro.org/document/chronic-kidney-disease-program/)
- [Community Sepsis Awareness](https://ipro.org/document/community-sepsis-awareness/)
- [Care Transitions](https://ipro.org/document/care-transitions/)
- [Person-centered Care & Self-Management](https://ipro.org/document/person-centered-care-self-management/)
- [Nursing Home Clinical Composite Score Calculator](https://ipro.org/document/nursing-home-clinical-composite-score-calculator/)
- [Kidney Transplant Referral](https://ipro.org/document/kidney-transplant-referral/)
- [NYS School-Based Health Centers Monitoring and QI](https://ipro.org/document/program-profile-nys-school-based-health-centers-monitoring-and-qi/)
- [IPRO Pioneers Digitized Data Collection to Improve Sepsis Care](https://ipro.org/document/ipro-pioneers-digitized-data-collection-to-improve-sepsis-care/)
- [Antibiotic Stewardship in the Outpatient Dialysis Setting](https://ipro.org/document/antibiotic-stewardship-in-the-outpatient-dialysis-setting/)
- [End of Life Care Planning](https://ipro.org/document/end-of-life-care-planning/)
- [Social Determinants of Health and Readmissions/High Utilization](https://ipro.org/document/social-determinants-of-health-and-readmissions-high-utilization/)
- [AIDS Information Management System Supports Campaign to End the Epidemic](https://ipro.org/document/aids-information-management-system-supports-campaign-to-end-the-epidemic/)
- [2021 Issue 1: The 411 on Covid-19 Vaccines](https://ipro.org/document/2021-issue-1-the-411-on-covid-19-vaccines/)
- [2021 Issue 1: The 411 on Covid-19 Vaccines - SPA](https://ipro.org/document/2021-issue-1-the-411-on-covid-19-vaccines-spa/)
- [2021 Issue 2: Your Best Shot at Preventing Illness](https://ipro.org/document/2021-issue-2-your-best-shot-at-preventing-illness/)
- [2021 Issue 2: Your Best Shot at Preventing Illness - SPA](https://ipro.org/document/2021-issue-2-your-best-shot-at-preventing-illness-spa/)
- [2022 Issue 1: Summer Health and Safety Tips](https://ipro.org/document/2022-issue-1-summer-health-and-safety-tips/)
- [2022 Issue 1: Summer Health and Safety Tips - SPA](https://ipro.org/document/2022-issue-1-summer-health-and-safety-tips-spa/)
- [2022 Issue 2: Fall Prevention](https://ipro.org/document/2022-issue-2-fall-prevention/)
- [2022 Issue 2: Fall Prevention - SPA](https://ipro.org/document/2022-issue-2-fall-prevention-spa/)
- [2022 Issue 3: Vitamins and Supplements](https://ipro.org/document/2022-issue-3-vitamins-and-supplements/)
- [2022 Issue 3: Vitamins and Supplements - SPA](https://ipro.org/document/2022-issue-3-vitamins-and-supplements-spa/)
- [2023 Issue 3: Blood Pressure - SPA](https://ipro.org/document/2023-issue-3-blood-pressure-spa/)
- [2023 Issue 3: Blood Pressure](https://ipro.org/document/2023-issue-3-blood-pressure/)
- [2023 Issue 1: Alzheimer’s and Dementia - SPA](https://ipro.org/document/2023-issue-1-alzheimers-and-dementia-spa/)
- [2023 Issue 1: Alzheimer’s and Dementia](https://ipro.org/document/2023-issue-1-alzheimers-and-dementia/)
- [2023 Issue 2: Hearing Loss](https://ipro.org/document/2023-issue-2-hearing-loss/)
- [2023 Issue 2: Hearing Loss - SPA](https://ipro.org/document/2023-issue-2-hearing-loss-spa/)
- [2020 Issue 3: Are You at Risk for Developing Diabetes?](https://ipro.org/document/2020-issue-3-are-you-at-risk-for-developing-diabetes/)
- [2020 Issue 2: Dealing with the Coronavirus Pandemic](https://ipro.org/document/2020-issue-2-dealing-with-the-coronavirus-pandemic/)
- [2020 Issue 1: How to Prevent Medical Errors - SPA](https://ipro.org/document/2020-issue-1-how-to-prevent-medical-errors-spa/)
- [2020 Issue 1: How to Prevent Medical Errors](https://ipro.org/document/2020-issue-1-how-to-prevent-medical-errors/)
- [2019 Issue 4: Vaccine Are Not Just for Children! - SPA](https://ipro.org/document/2019-issue-4-vaccine-are-not-just-for-children-spa/)
- [2019 Issue 4: Vaccine Are Not Just for Children!](https://ipro.org/document/2019-issue-4-vaccine-are-not-just-for-children/)
- [2019 Issue 3: Fun in the Sun: Tips for Proper Sun Protection - SPA](https://ipro.org/document/2019-issue-3-fun-in-the-sun-tips-for-proper-sun-protection-spa/)
- [2019 Issue 3: Fun in the Sun: Tips for Proper Sun Protection](https://ipro.org/document/2019-issue-3-fun-in-the-sun-tips-for-proper-sun-protection/)
- [2019 Issue 2: May is Mental Health Awareness Month - SPA](https://ipro.org/document/2019-issue-2-may-is-mental-health-awareness-month-spa/)
- [2019 Issue 2: May is Mental Health Awareness Month](https://ipro.org/document/2019-issue-2-may-is-mental-health-awareness-month/)
- [2019 Issue 1: Learn How to Be Healthy - SPA](https://ipro.org/document/2019-issue-1-learn-how-to-be-healthy-spa/)
- [2019 Issue 1: Learn How to Be Healthy](https://ipro.org/document/2019-issue-1-learn-how-to-be-healthy/)
- [Hospital Compliance: Work Hours & Conditions of Post-Graduate Trainees – Q&A](https://ipro.org/document/hospital-compliance-work-hours-conditions-of-post-graduate-trainees-qa/)
- [Comparison Guide for NYS-ACGME Post-Graduate Trainee Work Hour Regulations](https://ipro.org/document/comparison-guide-for-nys-acgme-post-graduate-trainee-work-hour-regulations/)
- [2018 Issue 3: Handwashing - SPA](https://ipro.org/document/2018-issue-3-handwashing-spa/)
- [2018 Issue 3: Handwashing](https://ipro.org/document/2018-issue-3-handwashing/)
- [2018 Issue 1: Prescription Opioid Safety: What You Need to Know - SPA](https://ipro.org/document/2018-issue-1-prescription-opioid-safety-what-you-need-to-know-spa/)
- [2018 Issue 2: Did You Get Your New Medicare Card? - SPA](https://ipro.org/document/2018-issue-2-did-you-get-your-new-medicare-card-spa/)
- [2018 Issue 2: Did You Get Your New Medicare Card?](https://ipro.org/document/2018-issue-2-did-you-get-your-new-medicare-card/)
- [2018 Issue 1: Prescription Opioid Safety: What You Need to Know](https://ipro.org/document/2018-issue-1-prescription-opioid-safety-what-you-need-to-know/)
- [2017 Issue 6: What Everyone Should Know About Antibiotics - SPA](https://ipro.org/document/2017-issue-6-what-everyone-should-know-about-antibiotics-spa/)
- [2017 Issue 6: What Everyone Should Know About Antibiotics](https://ipro.org/document/2017-issue-6-what-everyone-should-know-about-antibiotics/)
- [2017 Issue 5: Protect Yourself, Protect Others - SPA](https://ipro.org/document/2017-issue-5-protect-yourself-protect-others-spa/)
- [2017 Issue 5: Protect Yourself, Protect Others](https://ipro.org/document/2017-issue-5-protect-yourself-protect-others/)
- [2017 Issue 4: Love Your Feet - SPA](https://ipro.org/document/2017-issue-4-love-your-feet-spa/)
- [2017 Issue 4: Love Your Feet](https://ipro.org/document/2017-issue-4-love-your-feet/)
- [2017 Issue 3: Know Your Choices, Share Your Wishes - SPA](https://ipro.org/document/2017-issue-3-know-your-choices-share-your-wishes-spa/)
- [2017 Issue 3: Know Your Choices, Share Your Wishes](https://ipro.org/document/2017-issue-3-know-your-choices-share-your-wishes/)
- [2017 Issue 2: What Is An Adverse Drug Event (ADE)?](https://ipro.org/document/2017-issue-2-what-is-an-adverse-drug-event-ade/)
- [2017 Issue 2: What Is An Adverse Drug Event (ADE)? - SPA](https://ipro.org/document/2017-issue-2-what-is-an-adverse-drug-event-ade-spa/)
- [2017 Issue 1: Do You Know About Sepsis?](https://ipro.org/document/2017-issue-1-do-you-know-about-sepsis/)
- [2017 Issue 1: Do You Know About Sepsis? - SPA](https://ipro.org/document/2017-issue-1-do-you-know-about-sepsis-spa/)
- [2023 Issue 5: Diabetes: What You Need to Know](https://ipro.org/document/2023-issue-5-diabetes-what-you-need-to-know-english/)
- [2023 Issue 5: Diabetes: What You Need to Know - SPA](https://ipro.org/document/2023-issue-5-diabetes-what-you-need-to-know-spanish/)
- [2016 Issue 2: November is American Diabetes Month - SPA](https://ipro.org/document/2016-issue-2-november-is-american-diabetes-month-spa/)
- [2016 Issue 2: November is American Diabetes Month](https://ipro.org/document/2016-issue-2-november-is-american-diabetes-month/)
- [2016 Issue 1: Protect Yourself: Get the Vaccines You Need](https://ipro.org/document/2016-issue-1-protect-yourself-get-the-vaccines-you-need/)

## Categories

- [Newsletters](https://ipro.org/category/newsletters/)
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- [COVID-19](https://ipro.org/category/covid-19/)
- [Press Releases](https://ipro.org/category/press-releases/)

## Tags

- [COVID-19](https://ipro.org/tag/covid-19/)
- [Infection Prevention and Control](https://ipro.org/tag/infection-prevention-and-control/)
- [Corona](https://ipro.org/tag/corona/)
- [Coronavirus](https://ipro.org/tag/coronavirus/)
- [Firstline](https://ipro.org/tag/firstline/)
- [Dialysis](https://ipro.org/tag/dialysis/)

## Document Categories

- [Healthy Insights Newsletter English](https://ipro.org/document-category/healthy-insights-newsletter-english/)
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- [Case Studies](https://ipro.org/document-category/case-studies/)
- [Healthcare Quality Watch](https://ipro.org/document-category/healthcare-quality-watch/)
- [IPRO Authors / Scholarly Articles](https://ipro.org/document-category/ipro-authors-scholarly-articles/)
- [Recent Scholarly Articles](https://ipro.org/document-category/ipro-authors-scholarly-articles/recent-scholarly-articles/)
- [Care Transitions](https://ipro.org/document-category/ipro-authors-scholarly-articles/care-transitions/)
- [Health Information Technology](https://ipro.org/document-category/ipro-authors-scholarly-articles/health-information-technology/)
- [Hospital Payment Monitoring Program](https://ipro.org/document-category/ipro-authors-scholarly-articles/hospital-payment-monitoring-program/)
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## Document Download

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