Donald A. Winikoff, MD, President
Theodore O. Will, FACHE, Chief Executive Officer
Now celebrating our 34th year as one of the nation’s premier quality evaluation organizations, IPRO’s activities encompass 33 U.S. states and territories. Our wide-ranging portfolio of activities includes working with providers on clinical quality improvement projects, bolstering states’ oversight of Medicaid fee-for-service and managed care service delivery, supporting the provision of high-quality End-Stage Renal Disease services to 100,000 dialysis and transplant patients in four regions of the U.S., and acting as an independent review agent for patients and families lodging appeals of service denials in 20 states and the District of Columbia.
Recent landmark activities have included support for the nation’s first public performance report to analyze hospital-specific management of sepsis involving adults and children, including development of risk-adjusted mortality data. The New York State report is the culmination of a three-year effort at data collection, measurement and analysis –under the auspices of a statewide clinical advisory group– aimed at improving sepsis detection and outcomes at acute care hospitals across the state of New York. As a Department of Health business partner, IPRO developed a data dictionary, measures and reporting mechanisms. IPRO reviewed hospital protocols, designed an electronic data portal, collected and analyzed all data and assured data integrity through audits, webinars and managing a helpdesk.
Another critically important activity has been development of New York’s first comprehensive online provider look-up tool. Consumers who want to learn which providers participate in which health plans now have an online resource to quickly help them with their research. The NYS Provider and Health Plan Look-up is immediately available to the more than 3.6 million people who have enrolled in coverage through NY State of Health and will be available soon to all insured individuals in New York. Viewed as a prototype for similar applications across the nation, the tool was developed by IPRO’s Health Informatics Department.
This past year, we’ve completed a corporate re-branding activity that includes three new statements that guide how we describe our organization to clients, potential clients, partners and our own employees. The three major elements include a new corporate tagline, an updated mission statement and a new “elevator speech”—that is, a short statement we use to describe what we do.
- The first of these is the new tagline, which appears next to our corporate logo on all print and electronic documents, including brochures, business cards, signage and outreach materials.
Better healthcare, realized.
- The second is a new mission statement, which summarizes our corporate aspirations:
IPRO is a trusted partner to state and federal agencies working to measure and improve healthcare for all. We are set apart by our passionate staff, proven track record, culture of innovation and breadth of expertise.
- The final element is an “elevator pitch” which succinctly describes our corporate brand:
IPRO is a non-profit organization that works with government agencies, providers and patients to implement innovative programs that bring policy ideas to life. For over 30 years we’ve made creative use of clinical expertise, emerging technology and data solutions to make the healthcare system work better.
In addition, we are now committing our organization to a company-wide effort to adopt the tools, principles and management system behaviors required for a Lean transformation, with the goal of making IPRO a more efficient organization in the future.
In summation, we view IPRO as an innovative organization with a strong track record and a willingness to embrace new challenges.