ESA Silver Award Winner IPRO has been recognized with Silver Certification under the Empire State Advantage (ESA) Excellence at Work program – the only training, mentoring and award program in New York that bases its assessments on the pre-eminent Malcolm Baldrige National Quality Award criteria.
- Download video of ESA award ceremony (MPEG, 230MB)
- Stream video of award ceremony (Real Video)
- Press Release: 01/24/2007 IPRO Joins Select Group Receiving ‘Empire State Silver’ Certification for Quality of Work, Results for Customers
ESA confers Silver Certification on New York State organizations that demonstrate highly effective, forward looking practices and a commitment to continual quality improvement. IPRO received the award based on a stringent examination of its management systems, work processes and employee and customer satisfaction survey results against ESA’s “Model for Excellence” standards. The onsite assessment was performed by ESA’s management experts and reviewed by a panel of judges.
The ESA award was presented to IPRO on February 6th, 2007 by George Hansen, Executive Director, ESA; Dr. John Kappenberg, of the New York Institute of Technology; Ronald Knight, ESA Board President; and William McCabe, ESA Advisor.
Joining Theodore O. Will, Chief Executive Officer, in accepting the award were Tierre Jeanne-Porter, Vice President, Compliance and Contracting; and Eileen Scott, Senior Director, Planning and Quality.
Empire State Advantage is a public/private partnership formed to help build economic competitiveness and improve the quality of life within New York State. For more information on Empire State Advantage, please visit www.empirestateadvantage.org.