IPRO’s Quality Management System (QMS) has been certified as meeting the requirements of the internationally-recognized management audit program known as ISO 9001:2008. Under the terms of the onsite review conducted by SGS International Certification Services this past fall, IPRO’s QMS was found to meet ISO requirements for provision of healthcare services including the design, development and implementation of Medicare/Medicaid health care quality improvement and assessment activities; utilization review; external appeals; data collection, analysis and validation; compliance monitoring; health care auditing; special studies; consulting; and e-services. IPRO conducts these activities on behalf of state and federal government agencies, providers, managed care organizations and private sector clients. IPRO’s Lake Success and Albany offices as well as Logiqual, LLC, an affiliate, are covered under the QMS. IPRO has been ISO certified since 2003.