FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: February 18, 2014 RE: CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) CHANGES IN THE QUALITY IMPROVEMENT ORGANIZATION (QIO) BENEFICIARY COMPLAINT AND GENERAL QUALITY OF CARE REVIEW PROCESS IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 On January