FROM: Theodore O. Will, FACHE /s/ Chief Executive Officer DATE: July 1, 2014 RE: UPDATE IN REGARD TO 11TH SCOPE OF WORK (SOW) QUALITY IMPROVEMENT ORGANIZATION (QIO) PROGRAM AND CASE REVIEW/BENEFICIARY AND FAMILY-CENTERED CARE ACTIVITIES IPRO CONTACT: Andrea Goldstein, Vice President, Medicare/Federal Health Care Assessment, 516-209-5364 The purpose of this